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GeoRouting improves customer experience by ensuring that a carrier routes your business’ calls to the right location. Does your carrier offer it? Location-based routing is everywhere in our lives now. If Elon Musk has anything to say about it, your days of manually driving a car may be numbered. With hundreds of millions of dollars being poured into R&D for self-driving vehicles by everyone from the Big Three automakers to tech overlords like Apple, Uber, and Google, it’s less a question of “if” but “when?”
What’s interesting is that the arguments for and against self-driving cars have shifted away from the safety and reliability of the technology. Through our smartphones, we've become increasingly comfortable with the fundamentals of geographic information systems, remote sensing, and tracking data. From dozens of routes to Grandma’s house, our phone finds the fastest and highlights areas of traffic or construction-related delays. As conditions change, it can quickly suggest alternate routes.
These companies are maniacally focused on routing, to ensure the safest and most efficient passage from Point A to Point B. Business owners and call center operators should be equally concerned about call routing, and consider the role their provider plays in connecting customers with the right agent.
Say, for example, you’re a pest control company serving eight U.S. markets. A caller from Atlanta is more likely to have questions about cockroaches, while one from Phoenix may need answers about thirsty ants on a quest for water. GeoRouting allows you to manage calls based on location, and organize routing flows based on the needs of your business, so customers aren’t swarmed after being passed from agent to agent in search of the desert ant expert.
GeoRouting for calls works similarly, but you’re in control. Your company defines a set of parameters that states the end-point of each call. That way your calls reach the right call center with the best audio quality.
Voxtelesys' robust GeoRouting is part of a suite of tools that give you the power of intelligent routing. Contact us today for more information on advanced call routing solutions to take your business to the next level.