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3CX V20 Upgrade department Requirements

3CX V20 Upgrade department Requirements

3CX
Hosted
3CX V20 Upgrade department Requirements In the evolving world of business communication, staying ahead means leveraging the best tools and support available. That's where Voxtelesys comes in, offering unparalleled 3CX hosting and support services. With the release of 3CX V20, navigating the complexities of inbound call management, office hours configuration, and the transition to departments requires a reliable partner. Voxtelesys ensures your transition is seamless and maximizes your system's efficiency and compliance. Learn More
 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives. Learn More

Popular Blogs

 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
2023: Year in Review

2023: Year in Review

3CX
Call Center
Business Solutions
2023: Year in ReviewAs we transition into the new year, Voxtelesys is proud to share some of this past year’s accomplishments that helped define our path toward continued innovation. We look to carry the same level of growth, innovation, and advancement into 2024. Let’s dive into some of this past year’s exciting developments that have shaped Voxtelesys’ commitment to providing cutting-edge solutions. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Learning Hub / Blogs / GeoRouting Improves Customer Experience FAQs
GeoRouting Improves Customer Experience
Call Center
Premium Routes
Customer Experience

GeoRouting improves customer experience by ensuring that a carrier routes your business’ calls to the right location. Does your carrier offer it? Location-based routing is everywhere in our lives now. If Elon Musk has anything to say about it, your days of manually driving a car may be numbered. With hundreds of millions of dollars being poured into R&D for self-driving vehicles by everyone from the Big Three automakers to tech overlords like Apple, Uber, and Google, it’s less a question of “if” but “when?”

What’s interesting is that the arguments for and against self-driving cars have shifted away from the safety and reliability of the technology. Through our smartphones, we've become increasingly comfortable with the fundamentals of geographic information systems, remote sensing, and tracking data. From dozens of routes to Grandma’s house, our phone finds the fastest and highlights areas of traffic or construction-related delays. As conditions change, it can quickly suggest alternate routes.

These companies are maniacally focused on routing, to ensure the safest and most efficient passage from Point A to Point B.  Business owners and call center operators should be equally concerned about call routing, and consider the role their provider plays in connecting customers with the right agent.

Making the Right Connection with GeoRouting

Customer hold times and maze-like IVRs often confuse and frustrate customers. Confusion and frustration do not equal good customer experience. There are steps you can take to ensure that your customers’ experience is positive, and GeoRouting is at the top of the list.  The objectives are simple:
  1. Connect each caller with the right agent
  2. Minimize on-hold delay
  3. Mitigate the risk of call drops
GeoRouting, or point-of-call routing, lets a company put together a set of simple rules that will route the incoming calls to a location closest to its point of origin.

Say, for example, you’re a pest control company serving eight U.S. markets.  A caller from Atlanta is more likely to have questions about cockroaches, while one from Phoenix may need answers about thirsty ants on a quest for water.  GeoRouting allows you to manage calls based on location, and organize routing flows based on the needs of your business, so customers aren’t swarmed after being passed from agent to agent in search of the desert ant expert.

How Does GeoRouting Work?

If you are a Netflix subscriber, you use a form of GeoRouting each time you watch an episode of Orange Is the New Black. When you log on to the website, it receives your public IP address. The IP tells Netflix where you are. When you hit play, the packets that make up your TV show originate from the closest content delivery network (CDN) site capable of streaming your selection. The fewer miles those packets must travel, the higher quality your video and sound—the better your experience.

GeoRouting for calls works similarly, but you’re in control. Your company defines a set of parameters that states the end-point of each call. That way your calls reach the right call center with the best audio quality.

From the Customer’s Voice to Your Agent’s Ear

Effective call routing is a crucial component in any successful telecommunications strategy.  Make sure your provider can offer the services and support to establish the best call routing methodologies for your company. Whether it's complex business rules, unorthodox volume patterns, or customers dispersed across geographic regions, GeoRouting improves customer experience.

Voxtelesys' robust GeoRouting is part of a suite of tools that give you the power of intelligent routing. Contact us today for more information on advanced call routing solutions to take your business to the next level.

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