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3CX V20 Upgrade department Requirements

3CX V20 Upgrade department Requirements

3CX
Hosted
3CX V20 Upgrade department Requirements In the evolving world of business communication, staying ahead means leveraging the best tools and support available. That's where Voxtelesys comes in, offering unparalleled 3CX hosting and support services. With the release of 3CX V20, navigating the complexities of inbound call management, office hours configuration, and the transition to departments requires a reliable partner. Voxtelesys ensures your transition is seamless and maximizes your system's efficiency and compliance. Learn More
 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives. Learn More

Popular Blogs

 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
2023: Year in Review

2023: Year in Review

3CX
Call Center
Business Solutions
2023: Year in ReviewAs we transition into the new year, Voxtelesys is proud to share some of this past year’s accomplishments that helped define our path toward continued innovation. We look to carry the same level of growth, innovation, and advancement into 2024. Let’s dive into some of this past year’s exciting developments that have shaped Voxtelesys’ commitment to providing cutting-edge solutions. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Learning Hub / Blogs / Customer Experience Roadblocks FAQs
Customer Experience Roadblocks
Call Center
SIP/VoIP
IVR

American Express recently reported that 78% of customers have bailed on a transaction or not made an intended purchase because of a poor customer experience. Because of this, it’s easy to understand that customer experience roadblocks can negatively affect your business.  Today’s customers expect to contact customer service on their own terms, when they choose, and on the channel of their choice. eConsultancy has said that 61% of consumers still prefer to use the phone, but that doesn’t mean your customers are thrilled about dialing your number.

Customer Experience Roadblocks

Customer experience roadblocks are ways that bad interactions—or worse, no interaction—are discouraging your customers from contacting your business. Most of the time these bad interactions are easy to overlook, especially if you rarely experience your contact center from a customer’s point of view. You may not even know it, but the following 3 customer experience roadblocks may explain why your customers don’t want to call you.

Your IVR is your gateway to good customer experience…and it’s failing

Providing a consistent customer experience that offers the answers customers are looking for is no longer a nice-to-have feature.  As we’ve previously discussed, an IVR system that delivers on the promise of self-service meets customer expectations and will ultimately reduce costs.  An IVR with clear choices that direct your customer to the right agent with the right answer not only removes customer experience roadblocks but improves overall call center efficiency.

Your customers are tired of repeating themselves

Improperly routed calls take time, tie up resources, and frustrate your customers.  Routing calls to the right department and the right agent increases the probability of first call resolution and reduces the chance a customer will need to explain their issue to several agents. Here there are two sides of the customer experience coin. Agents dealing with frustrated customers for hours can turn into frustrated agents, furthering a downward customer experience spiral. However, arming agents with the proper information to resolve issues quickly leads to better agent engagement, which leads to a better customer experience. Happier agents lead to happier customers which lead back to happier agents. It’s a self-feeding cycle that chips away at customer experience roadblocks. When you own both sides of the coin, you double your chances of success.

Your customers are tired of waiting for you

Your customers do want to talk to you. Otherwise, they wouldn’t be calling. They remember their phone transactions with you. They are so tired of waiting for you—it’s one of the most complained about customer experience roadblocks. Long hold times, dropped calls, and poor-quality service impact the way your customers feel about you and your brand.  A robust contact center solution that creates an extraordinary customer experience will help build customer loyalty.

Remove Customer Experience Roadblocks

Learn more about improving your contact center. With high-quality SIP trunks, intelligent call routing, 3CX IP PBX, and open API and many other contact center products and services, improving your customer experience is as easy as clicking this link and contacting us today.

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