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Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

10DLC
Compliance
SMS
Navigating 10DLC Compliance with Voxtelesys: Everything You Need to KnowIn business messaging, ensuring compliance and maintaining high-quality customer communication is more critical than ever. One of the most significant developments in this space is 10DLC (10-digit Long Code) for SMS messaging, which enables businesses to send messages through local phone numbers. Voxtelesys is here to guide you through the process, ensuring your business adheres to all the necessary regulations and maximizes the benefits of 10DLC. Learn More
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More

Popular Blogs

3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Home / Learning Hub / Blogs / Customer Experience RoadblocksFAQs
Customer Experience Roadblocks
Call Center
SIP/VoIP
IVR

American Express recently reported that 78% of customers have bailed on a transaction or not made an intended purchase because of a poor customer experience. Because of this, it’s easy to understand that customer experience roadblocks can negatively affect your business. Today’s customers expect to contact customer service on their own terms, when they choose, and on the channel of their choice. eConsultancy has said that 61% of consumers still prefer to use the phone, but that doesn’t mean your customers are thrilled about dialing your number.



What are Customer Experience Roadblocks?

Customer experience roadblocks are ways that bad interactions—or worse, no interaction—are discouraging your customers from contacting your business. Most of the time these bad interactions are easy to overlook, especially if you rarely experience your contact center from a customer’s point of view. You may not even know it, but the following 3 customer experience roadblocks may explain why your customers don’t want to call you.



Your IVR is Your Gateway to Good Customer Experience…and it’s Failing

Providing a consistent customer experience that offers the answers customers are looking for is no longer a nice-to-have feature. As we’ve previously discussed, an IVR system that delivers on the promise of self-service meets customer expectations and will ultimately reduce costs. An IVR with clear choices that direct your customer to the right agent with the right answer not only removes customer experience roadblocks but improves overall call center efficiency.



Your Customers are Tired of Repeating Themselves

Improperly routed calls take time, tie up resources, and frustrate your customers. Routing calls to the right department and the right agent increases the probability of first call resolution and reduces the chance a customer will need to explain their issue to several agents. Here there are two sides of the customer experience coin. Agents dealing with frustrated customers for hours can turn into frustrated agents, furthering a downward customer experience spiral. However, arming agents with the proper information to resolve issues quickly leads to better agent engagement, which leads to a better customer experience. Happier agents lead to happier customers which lead back to happier agents. It’s a self-feeding cycle that chips away at customer experience roadblocks. When you own both sides of the coin, you double your chances of success.



Your Customers are Tired of Waiting for You

Your customers do want to talk to you. Otherwise, they wouldn’t be calling. They remember their phone transactions with you. They are so tired of waiting for you—it’s one of the most complained about customer experience roadblocks. Long hold times, dropped calls, and poor-quality service impact the way your customers feel about you and your brand. A robust contact center solution that creates an extraordinary customer experience will help build customer loyalty.



Remove Customer Experience Roadblocks

Learn more about improving your contact center. With high-quality SIP trunks, intelligent call routing, 3CX IP PBX, and open API and many other contact center products and services, improving your customer experience is as easy as clicking this link and contacting us today.


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