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Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

10DLC
Compliance
SMS
Navigating 10DLC Compliance with Voxtelesys: Everything You Need to KnowIn business messaging, ensuring compliance and maintaining high-quality customer communication is more critical than ever. One of the most significant developments in this space is 10DLC (10-digit Long Code) for SMS messaging, which enables businesses to send messages through local phone numbers. Voxtelesys is here to guide you through the process, ensuring your business adheres to all the necessary regulations and maximizes the benefits of 10DLC. Learn More
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More

Popular Blogs

3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Home / Learning Hub / Blogs / How Can Business SMS Help My Company?FAQs
How Can Business SMS Help My Company?
Call Center
Financial Services
Healthcare

You know the saying: “You can have it fast, cheap, or well-done. Pick two.” Finding efficient, affordable, and flexible ways to communicate with customers can be challenging in just the same way. Efficient communication may not be flexible, and the faster you want to move the more expensive communication becomes. Fortunately, business SMS is changing that with affordable, efficient, and flexible solutions for your customer service, communication, and marketing efforts.

To learn more about the benefits of SMS check out our blog SMS and What to Look for.



What is Business SMS?

Business SMS essentially uses text messages to communicate with customers. SMS business solutions cover a host of possible uses, including:

  • News and updates
  • Promotions
  • Emergency notifications for both staff and customers
  • Customer service and troubleshooting
  • Your time window for the roller coaster at the theme park is open
  • Reservation and appointment reminders

Think of SMS business solutions as the channel of communication for people on the move. Marketing and customer service does not have to rely on clunky technology or apps. A quick SMS text can engage customers and start the conversation, right from the texts they're already checking on their phone.




Is SMS Marketing Effective?

And how. SMS marketing is far more effective than newsletters or email marketing campaigns. Consider this: the sooner a customer interacts with your communication, the more likely they are to continue to engage. A 2013 study found that SMS communications received responses in the first 15 minutes on average 43% of the time.

Mickael Bentz, product marketing manager at Adobe, finds this rate even higher and compares the difference in open rates between SMS and email. He notes that:

“Email open rates are great at 20-30 percent. But according to a Dynmark report, SMS blows that away at 98 percent open rate! In fact, 90 percent [of texts] are read within 3 seconds.” (source no longer available)

Add to this the fact that 75% of people prefer texts over email and 66% of users say they have made a purchase as a direct result of an SMS marketing text, and you have a compelling case for using SMS business solutions in both customer service and marketing.



What are the Benefits of SMS Business Solutions?

With SMS business solutions you actually can have it all: efficient, affordable, and flexible communications. Here's how.


Business SMS is Efficient

Need to send a quick appointment reminder to your healthcare clients? Maybe a customer just needs an easy answer to their question. Or, your financial customers want an update when their account hits a certain amount. These can all be handled efficiently with business SMS.

When customer service issues can be handled in a sentence or two, why send an email that probably won’t be opened? SMS can handle basic customer service effectively and efficiently. According to the Dynmark study above, customers take an average of 90 minutes to respond to an email and 90 seconds to respond to a text.

Business SMS can also protect your employees and customers in case of an emergency. For the healthcare industry in particular, but for other industries as well, business SMS allows you to reach a broad audience with emergency news or updates. Imagine a data breach that needs quick attention. Business SMS helps you reach everyone at once, so they can protect themselves and their information.


Business SMS is Affordable

Using SMS business solutions streamlines the process of customer service, marketing, and general communication. This allows your staff to spend time on other crucial areas or more complicated issues that can’t be solved via text.

Advertising costs can also add up in other channels. SMS marketing, on the other hand, is a great way to let customers know about new promotions or deals on a regularly-scheduled basis. A quick text can share sales, specials, or local events, saving time and money for you and your customers.


Business SMS is Flexible

The flexibility that SMS offers for customer service and marketing means no more cold-calling, hold times, or wasted time for your employees or your customers.

Making the effort to set up your business SMS service so it meets your needs can save you even more time and increase your reach.



How to do SMS Marketing Right

Your SMS marketing is only as effective as you make it. Here are some easy basics on how to do it right:

  • Offer easy opt-in/opt-out features: Make it easy for customers to stay in touch if they’d like (and to protect their privacy and data!)
  • Stay in touch with customers: Send regular SMS messages to keep customers informed and engaged
  • Automate: Adding short codes helps customers to get more information, ask a question, or get the help they need from the appropriate department
  • Work with a professional: SMS marketing pros can help get your business SMS services up and running quickly

Voxtelesys can help you get started with affordable, efficient, and flexible SMS business solutions. Get in touch today to see how we can help.


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Image of Person leaning on brick wall while texting

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