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Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Calling
Teams
IT Integration
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow AutomationIn today's complicated business landscape, seamless communication and efficient callflow automation are crucial for maintaining a competitive edge. As organizations increasingly rely on powerful communication platforms like Microsoft Teams Direct Routing and 3CX, integrating these solutions with cutting-edge tools like VAST Flow Builder can significantly enhance operational efficiency and customer experience. Learn More

Popular Blogs

3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Home / Learning Hub / Blogs / Using SMS in Healthcare for Better OutcomesFAQs
Using SMS in Healthcare for Better Outcomes
Call Center
SMB
Healthcare

Healthcare is a complicated business where the customer isn’t necessarily receiving a service they want—it’s a business of necessity. Whether it’s treatment for an ear infection or a yearly checkup, patients aren’t always the most reliable customers. Sometimes we just forget we have an appointment or there has been a miscommunication with the office. Somehow, we miss the appointment. However, according to the National Library of Medicine, reminders, when combined with automated systems, can help decrease the number of no-shows. That’s only one reason providers are investing in SMS in healthcare settings.



The Cost of No-Shows

The causes for patient no-shows vary based on the office location, the population being served, the treatments being provided, insurance problems, office inefficiencies, and more. The costs of no-shows to both healthcare organizations and patients, however, are clear.

  • With missed appointment rates as high as 30%, no-shows cost $150 billion per year.
  • Each missed appointment results in a loss of revenue for the provider.
  • No-shows cause delays and scheduling complications, resulting in office inefficiencies and patient dissatisfaction in the waiting room.
  • Essential health interventions are missed by the patient, resulting in poorer outcomes.


Why SMS in Healthcare?

Human behavior shows us why SMS in healthcare is growing. In the US 95% of adults have some type of mobile phone, and 77% have a smartphone. That means that most adults are carrying around a mobile reminder system in their pockets. Despite this, the answer rate on reminder calls from doctors is low.

Part of that is just the timing of the call. Unless the recipient happens to have a pen handy to jot down a reminder or check their calendar at the moment the call comes in, it’s easy to hang up the phone and immediately forget the details of the reminder. As our access to communication tools has increased, so has our expectation for fast, no-touch communications. People are simply changing how and when they speak on the phone, which means patients are less receptive to the intrusion of a ringing phone, even when the information communicated is valuable and helpful.

There’s good news, however. Sending reminders via SMS in healthcare can result in reduced no-shows. Even better, SMS can extend your healthcare communication beyond simple appointment reminders.



It’s Automatic

Adding SMS to your healthcare communications arsenal opens new opportunities to automate communication. When integrated into a scheduling platform, reminder SMS messages can be scheduled as soon as the appointment is set. You can set a single reminder, a series of reminders, or reminders with dependencies. Plus, with two-way SMS, the patient can not only receive an appointment reminder, but they can also respond to confirm.

This is where human behavior kicks in again. A text reminder just popped up on the phone. The date, time, and location are now logged and available to easily find again in a frequently used app. Better yet, many messaging apps allow users to create a calendar alarm on the phone with a single click directly from the messaging screen.



It’s Flexible

Using SMS in healthcare opens a world of new possibilities. With staff having to make fewer reminder calls, they can spend more time on quality patient interactions focused on outcomes. Appointment reminders are only the beginning. With solid IT integration, SMS in healthcare can expand to:

  • Providing pre- and post-care information
  • Send prescription refill reminders
  • Notify approved family members when a patient’s procedure is complete
  • Notify patients when test results are available
  • Keep staff notified and engaged in scheduling and more

Patient communication is key to good patient outcomes. Integrating SMS in healthcare settings increases patient engagement and improves office efficiency. If you’re looking to upgrade your practice or clinic with improved communications through crystal clear voice and robust SMS, contact us today. Looking for a custom solution, want to integrate voice and SMS with existing systems, or have an idea for an app? Our open API gives you the ability make your ideas become a reality.


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