Learning Hub

Blogs

Recent Blogs

3CX License Management in the Voxtelesys Portal for Agents

3CX License Management in the Voxtelesys Portal for Agents

Portal
3CX
Calling
3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before! Learn More
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

10DLC
TCR
SMS
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging FasterIf you’ve recently tried registering for 10DLC messaging, you’re likely familiar with the challenges: Long approval times, Unanswered support requests, Weeks of delays with no ability to send outbound SMS or MMS. You’re not alone. Many businesses come to Voxtelesys after facing roadblocks with other providers. Learn More
Introducing the Omnicast Email Builder: Precision, Power, and Personalization

Introducing the Omnicast Email Builder: Precision, Power, and Personalization

Business Solutions
Flow Builder
Introducing the Omnicast Email Builder: Precision, Power, and PersonalizationIf email is one of your most important communication channels, why settle for tools that slow you down or limit what you can do? The new Omnicast Email Builder is designed to give you complete control over how your emails look, behave, and connect with your data—without compromising on compliance or performance. Learn More

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / 3CX V20 Upgrade Department Requirements FAQs
3CX V20 Upgrade Department Requirements
3CX
Hosted

In the evolving world of business communication, staying ahead means leveraging the best tools and support available. That's where Voxtelesys comes in, offering unparalleled 3CX hosting and support services. With the release of 3CX V20, navigating the complexities of inbound call management, office hours configuration, and the transition to departments requires a reliable partner. Voxtelesys ensures your transition is seamless and maximizes your system's efficiency and compliance.



Inbound Call Management


  • Inbound Rule Requirement: Every Direct-Inward Dialing (DID) number must have a specific inbound rule defined. If there is no call-handling rule for a DID, the call will be terminated.


Office Hours Configuration


  • Transition to Departments: With the upgrade to 3CX V20, all groups are converted into departments. It's necessary to set office hours for each department.
  • Assignments: After setting office hours for departments, it's crucial to assign users, IVR (Interactive Voice Responses), Ring Groups, and Call Queues to the appropriate department.
  • Department Assignments: If a department isn't assigned a call handling rule, the system defaults to always being in effect. Conversely, if a department doesn't have set hours, it's assumed to be closed, and calls will follow the out-of-office handling rules set for the department's IVR, queue, or ring group.
  • Call Routing: The set rules determine in-office call handling. Out-of-office handling is configured in the department's IVR, Ring Group, or Call Queue settings.
  • User-Specific Office Hours: Users can set personal office hours, which can override department settings. They can also be automatically logged in or out of queues based on these hours, although it's unclear if this affects all queues, including emergency ones.


3CX 4SC Standard License Changes for V20


  • Feature Limitations for Free Licenses: In Version 20, users with free licenses can no longer log calls and record greetings directly through the 3CX system.

These updates necessitate careful planning and configuration to ensure seamless call management and compliance with the new version's requirements.



Exclusive Offer: Free Cloudflare with a One-Year Contract


We're offering a special promotion to make our 3CX hosting and support even more compelling. Sign up for a one-year contract with Voxtelesys, and receive Cloudflare services for free! And allow us to upgrade your 3CX to v20 at no extra cost.

Don't Miss This Opportunity!

With Voxtelesys, you're not just getting a service provider; you're gaining a partner dedicated to elevating your communication solutions to the next level. Our expert team is here to ensure that your transition to 3CX V20 is smooth, your configurations are optimal, and your communication systems are secure and efficient.

Act now to take advantage of our special offer and secure the future of your business communications. Contact Voxtelesys today to learn more about our 3CX hosting and support services and how you can get Cloudflare for free with a one-year contract.

Let Voxtelesys guide you in the ever-evolving world of business communication. We can achieve seamless call management and ensure your business is always connected.


Connect with Voxtelesys on Facebook, X, or LinkedIn.

Voxtelesys is your 3CX Titanium Partner & Preferred Carrier. We have your back!

Voxtelesys has everything your business needs get your communications up to date! Business phone system, PBX hosting, SIP trunking, SMS messaging, video conferencing and more. Click here to get started.