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Simplifying Regulatory Compliance and Reliability for Power Utilities with Voxtelesys' VAST Flow Builder

Simplifying Regulatory Compliance and Reliability for Power Utilities with Voxtelesys' VAST Flow Builder

Business Solutions
IT Integration
Call Center
Simplifying Regulatory Compliance and Reliability for Power Utilities with Voxtelesys' VAST Flow BuilderManaging customer interactions effectively is crucial for power utilities, especially in a highly regulated and reliability-focused environment. Clear and efficient communication is critical to complying with regulations and ensuring reliable service. Properly handling phone calls is a vital part of this process, and that's where the call flow builder from Voxtelesys comes into play. Learn More
VAST Flow Builder is Here: Unlock the Power of Workflow Automation

VAST Flow Builder is Here: Unlock the Power of Workflow Automation

IT Integration
Call Center
CCaaS
VAST Flow Builder is Here: Unlock the Power of Workflow AutomationIn the world of modern telecommunications, staying ahead means constantly innovating and optimizing how you manage customer interactions.We’re thrilled to announce that the VAST Flow Builder, a tool designed to take your workflow automation to the next level, will officially launch on September 16th. If you’ve been searching for a solution that rivals the capabilities of Twilio Studio but offers even greater flexibility, customization, and affordability, look no further. Learn More
Get Ready for VAST Flow Builder: Revolutionizing Workflow Automation

Get Ready for VAST Flow Builder: Revolutionizing Workflow Automation

Business Solutions
IT Integration
Call Center
Get Ready for VAST Flow Builder: Revolutionizing Workflow AutomationIn today’s fast-paced business environment, automating and optimizing workflows is critical to maintaining a competitive edge. We are excited to introduce the VAST Flow Builder. This tool will make your complex telecommunication processes more manageable. Learn More

Popular Blogs

3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives. Learn More
Home / Learning Hub / Blogs / 3CX V20 Upgrade Department Requirements FAQs
3CX V20 Upgrade Department Requirements
3CX
Hosted

In the evolving world of business communication, staying ahead means leveraging the best tools and support available. That's where Voxtelesys comes in, offering unparalleled 3CX hosting and support services. With the release of 3CX V20, navigating the complexities of inbound call management, office hours configuration, and the transition to departments requires a reliable partner. Voxtelesys ensures your transition is seamless and maximizes your system's efficiency and compliance.



Inbound Call Management


  • Inbound Rule Requirement: Every Direct-Inward Dialing (DID) number must have a specific inbound rule defined. If there is no call-handling rule for a DID, the call will be terminated.


Office Hours Configuration


  • Transition to Departments: With the upgrade to 3CX V20, all groups are converted into departments. It's necessary to set office hours for each department.
  • Assignments: After setting office hours for departments, it's crucial to assign users, IVR (Interactive Voice Responses), Ring Groups, and Call Queues to the appropriate department.
  • Department Assignments: If a department isn't assigned a call handling rule, the system defaults to always being in effect. Conversely, if a department doesn't have set hours, it's assumed to be closed, and calls will follow the out-of-office handling rules set for the department's IVR, queue, or ring group.
  • Call Routing: The set rules determine in-office call handling. Out-of-office handling is configured in the department's IVR, Ring Group, or Call Queue settings.
  • User-Specific Office Hours: Users can set personal office hours, which can override department settings. They can also be automatically logged in or out of queues based on these hours, although it's unclear if this affects all queues, including emergency ones.


3CX 4SC Standard License Changes for V20


  • Feature Limitations for Free Licenses: In Version 20, users with free licenses can no longer log calls and record greetings directly through the 3CX system.

These updates necessitate careful planning and configuration to ensure seamless call management and compliance with the new version's requirements.



Exclusive Offer: Free Cloudflare with a One-Year Contract


We're offering a special promotion to make our 3CX hosting and support even more compelling. Sign up for a one-year contract with Voxtelesys, and receive Cloudflare services for free! And allow us to upgrade your 3CX to v20 at no extra cost.

Don't Miss This Opportunity!

With Voxtelesys, you're not just getting a service provider; you're gaining a partner dedicated to elevating your communication solutions to the next level. Our expert team is here to ensure that your transition to 3CX V20 is smooth, your configurations are optimal, and your communication systems are secure and efficient.

Act now to take advantage of our special offer and secure the future of your business communications. Contact Voxtelesys today to learn more about our 3CX hosting and support services and how you can get Cloudflare for free with a one-year contract.

Let Voxtelesys guide you in the ever-evolving world of business communication. We can achieve seamless call management and ensure your business is always connected.


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Voxtelesys is your 3CX Titanium Partner & Preferred Carrier. We have your back!

Voxtelesys has everything your business needs get your communications up to date! Business phone system, PBX hosting, SIP trunking, SMS messaging, video conferencing and more. Click here to get started.