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Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

CCaaS
3CX
Flow Builder
Transforming Contact Centers with 3CX as a CCaaS and VoxtelesysThe modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions. Learn More
3CX License Management in the Voxtelesys Portal for Agents

3CX License Management in the Voxtelesys Portal for Agents

Portal
3CX
Calling
3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before! Learn More
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

10DLC
TCR
SMS
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging FasterIf you’ve recently tried registering for 10DLC messaging, you’re likely familiar with the challenges: Long approval times, Unanswered support requests, Weeks of delays with no ability to send outbound SMS or MMS. You’re not alone. Many businesses come to Voxtelesys after facing roadblocks with other providers. Learn More

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / Dynamic Caller ID: Call Center RequirementsFAQs
Dynamic Caller ID: Call Center Requirements
Call Center
Dynamic Caller ID

Dynamic Caller ID: A Key Player in the Modern Outbound Call Center

Let’s face it. Managing an outbound call center is a tough game. Many calls are made, few solidly land, and even fewer turn into qualified leads or sales. Years of stereotypes that portray salespeople as pushy, distant, and indifferent have given the noble telemarketing campaign a bad rap. So does this mean that telemarketing is nothing more than a relic of a bygone era, destined to go the way of corded phones and answering machine cassette tapes? Hardly. It simply means that as consumer expectations evolve, telemarketing must adapt to keep pace.


Dynamic Caller ID helps outbound call centers get more calls answered

Dynamic Caller ID, or Dialable Calling Line Identification (DCLID), has emerged in recent years as a critical asset in the efficient operation of an outbound call center. As an increasingly standard feature in VoIP phone systems, DCLID stands out as a great way to seamlessly increase answer rates, reduce immediate hang-ups and project a local presence in targeted geographical regions.

DCLID, simply put, is a feature that enables you to own local telephone numbers for the areas you most frequently call. Customizing the CNAM (text that appears with the number) is also available to those who wish to show the recipient exactly who is calling. Just like traditional Caller ID, DCLID allows your call center to present local numbers that you own while routing and answering all returned calls by qualified agents. This leaves you in nearly complete control over the very first impression that your telemarketers make: the caller ID display. But that’s just the start.


Other reasons to seriously consider DCLID include:

  • The power of local presence: Recent studies haven’t been kind to 8XX and out-of-area numbers, finding that simply switching to a toll number (any toll number) can boost average answer rates by as much as 18%. If that toll number happens to be local to the caller, that can jump up to as high as a 30% spike in telemarketing answer rates. A local caller ID number matters.
  • Call center flexibility: By assuming control of your line identification, you can effectively aggregate or subdivide your call center assets as you see fit. You can represent multiple businesses using the same phone system – or consolidate multiple call center locations into a single unified presence.
  • Personal relevance: Study after study has clearly demonstrated that sales are most likely to happen when a prospect feels that the opportunity has personal and immediate relevance to his or her life. Using DCLID to manage your caller ID data allows you to communicate just that, by tailoring your caller identification to best fit the recipient’s expectations.
  • Full value from strong lists: Accurate, up-to-date prospect lists can be difficult and expensive to generate, validate and maintain. An otherwise easy-to-reach sales prospect can be quickly turned off by a bad approach, diminishing the value of that hard work. DCLID is one of the best, most cost-effective means available today for ensuring the long term value of your call list.

Modern VoIP telephony has brought with it an impressive array of benefits, including reducing call center operation costs, increasing campaign value, fortifying brand strength, and assuring high-quality management of return calls. Dynamic Caller ID is a vital part of that toolkit, and should be an indispensable tool in any modern call center focused on winning sales in an increasingly skeptical marketplace. Contact us today to learn more!


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