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Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Calling
Teams
IT Integration
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow AutomationIn today's complicated business landscape, seamless communication and efficient callflow automation are crucial for maintaining a competitive edge. As organizations increasingly rely on powerful communication platforms like Microsoft Teams Direct Routing and 3CX, integrating these solutions with cutting-edge tools like VAST Flow Builder can significantly enhance operational efficiency and customer experience. Learn More

Popular Blogs

3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Home / Learning Hub / Blogs / Voxtelesys Seamlessly Integrates with Microsoft TeamsFAQs
Voxtelesys Seamlessly Integrates with Microsoft Teams
SMB
SIP/VoIP

Voxtelesys now offers seamless SIP Trunk integration with Microsoft Teams/Phone System through Direct Routing.



What is Microsoft Phone System?

Microsoft Phone System in Teams enables you to replace your current on-premises PBX (Private Branch Exchange) system with a system that is already integrated with the rest of your Microsoft cloud experience. On top of that, with our SBC (Session Border Controller) you can integrate your favorite SIP carrier (Voxtelesys) to help connect your company to each other and your customers!



Voxtelesys Connects Seamlessly

Connect Voxtelesys SIP trunking directly to Microsoft Phone System or through your own PBX with our SBC. By direct routing to our SBC and SIP trunking you get all of the quality and cost-saving benefits of Voxtelesys without the hassle and cost of building or buying an alternative like AudioCodes.

Voxtelesys delivers the service and quality businesses demand at a price that makes sense. We contract with only the most reliable carriers to ensure customers experience the highest voice quality and reliability. With features like Fraud Protection, Fail-over routing, and Disaster Recovery you can trust Voxtelesys to keep your business safe and running.

With both Metered and Unlimited pricing options, you can choose the plan best suited for your business. With month-to-month payments and no long term contracts, you can be sure Voxtelesys always has top quality service in mind.



Features of Microsoft Phone System

Microsoft Phone System provides all of the normal features you would need in a PBX, including the following (from Microsoft):

  • Busy on Busy
  • Call escalation
  • Call Park
  • Call Quality Dashboard
  • Caller ID Masking
  • Calling Transfers and Handling
  • Click to call
  • Cloud Auto Attendants
  • Cloud Call Queues
  • Cloud Voicemail with Transcription
  • Custom Contact Groups
  • Custom Ring Tones
  • Dial Plans
  • Direct Routing
  • Direct Routing dashboard
  • Do not Disturb and Breakthrough
  • Dynamic Emergency Calling
  • Extension Dialing
  • Full Delegation Support
  • Group Call Pick up
  • Location-Based Routing
  • Media Bypass (Direct Routing)
  • Microsoft Calling Plans
  • Number Porting for Calling Plans
  • Out of Office support
  • Routing Rules
  • Screen Sharing from chat
  • Secure Calling between Tenants
  • Shared Line Appearance
  • Simultaneous Ringing
  • Speed Dial
  • Teams admin center
  • Teams and SfB Calling
  • Three-way PSTN calls
  • TTY Support


More From Voxtelesys

Voxtelesys provides nationwide Business PBX, VoIP, SIP Trunking, SMS Messaging, and more. No matter the size of your business, you’ll find your business phone and voice solutions with us. Contact us today and get solutions to grow your business.


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