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2024 has been an incredible year for 3CX upgrades, and we’re proud to announce a milestone worth celebrating! Over the past 12 months, our team at Voxtelesys has completed or assisted in over 1,000 upgrades to 3CX Version 20. Of these, more than 700 upgrades took place within our hosted environments, ensuring our clients enjoy a seamless transition with optimized performance and management capabilities.

The 3CX v20 Upgrade: A Complete Transformation

The transition to 3CX Version 20 has been more than just an upgrade—it's been a complete overhaul of how users and administrators interact with the system. From revamped management tools to enhanced operational efficiency, 3CX v20 has set a new standard in communication solutions. Here’s a quick look at some of the most impactful changes:

1. Enhanced User and Admin Panel Management 3CX v20 introduced significant changes to user and admin management. This includes:

• A redesigned admin panel that simplifies configuration.
• Streamlined user roles and permissions, giving organizations more control and flexibility.
• Improved visibility for managing departments and routing settings.

2. Department-Based Routing

With v20, 3CX introduced a shift in how Time of Day (TOD) routing is handled. Organizations can now configure and manage routing directly within departments, creating a more intuitive and organized workflow. This change improves call handling and allows businesses to better align communication flows with their internal structure.

3. Recording and Backup Locations

The update redefined how businesses manage call recordings and backups, introducing:

• Flexible options for recording and backup storage locations.
• Enhanced reliability for data protection and recovery processes.

4. Optimized Resource Requirements

3CX v20 increased the efficiency of CPU and memory usage, ensuring businesses get more performance out of their hardware. This improvement supports smoother operations for businesses of all sizes, from small offices to enterprise deployments.

Acknowledging Our Support Team’s Excellence

Reaching this milestone wouldn’t have been possible without the dedication and expertise of our support team. Their hard work ensured that every upgrade—whether hosted by Voxtelesys or managed independently—was executed smoothly and efficiently.

To our support heroes: Congratulations on an amazing achievement! Your efforts have empowered our customers to take full advantage of 3CX v20’s capabilities, helping them elevate their communication strategies and day-to-day operations.

Looking Ahead

As we reflect on this year of success, we’re also looking forward to the future. At Voxtelesys, we remain committed to delivering industry-leading solutions, ensuring our customers continue to benefit from the best in communication technology.

If you’re still planning your 3CX v20 upgrade, or if you’re exploring hosted solutions, contact us today! Let us help you make the transition seamless and successful.

Thank you to all our customers and partners for trusting Voxtelesys with your 3CX upgrades. Here’s to another year of innovation and success!

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