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We all know that artificial intelligence (AI) is one way for machines to take over tasks that don’t require human intervention, but what about AI that is intuitive as well as analytical? It seems like something straight out of a science fiction fantasy novel, but AI technologies are revolutionizing the way businesses use VoIP. VoIP for business has excellent applications for call centers, but AI is taking VoIP to the next level with improvements in intuitive problem solving, customer service, and time management. Here's what you can expect when it comes to the future of VoIP technologies with AI.
This makes your VoIP services seamless, with no or little downtime or customer issues.
With each new iteration, these futuristic helpers get better at interpreting requests and understanding what a user is actually looking for. This improves their responses and makes them more helpful.
Better responses by automated assistants mean that more complex issues can be directed to live agents (instead of wasting their time on frequently asked questions).
Using this data, AI can set daily itineraries and automatically send out whatever notes or materials are needed for upcoming calls and meetings.
This also includes much improved interactive voice response (IVR) systems that can better understand customer requests and get them the information they need quickly. No more screaming “Representative!” into an unresponsive device.
Chatbots that actually know what they are talking about
A report from the Gartner 360 Customer Summit in 2011 predicted that by 2020, 85% of customer relations will be handled without any actual human interaction.
While this may be scary for some, for companies that rely on quality customer service, this means that chatbots need to be more intuitive and nimble when it comes to answering questions, directing inquiries, and helping customers. AI for VoIP makes this possible.
AI is the future of VoIP, not science fiction fantasy. Voxtelesys can help you integrate this evolving technology into your business to become more intuitive, nimble, and responsive. Get in touch today.