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Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

CCaaS
3CX
Flow Builder
Transforming Contact Centers with 3CX as a CCaaS and VoxtelesysThe modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions. Learn More
3CX License Management in the Voxtelesys Portal for Agents

3CX License Management in the Voxtelesys Portal for Agents

Portal
3CX
Calling
3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before! Learn More
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

10DLC
TCR
SMS
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging FasterIf you’ve recently tried registering for 10DLC messaging, you’re likely familiar with the challenges: Long approval times, Unanswered support requests, Weeks of delays with no ability to send outbound SMS or MMS. You’re not alone. Many businesses come to Voxtelesys after facing roadblocks with other providers. Learn More

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2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / What to Expect for AI and The Future of VoIPFAQs
What to Expect for AI and The Future of VoIP
SIP/VoIP
Explain It

We all know that artificial intelligence (AI) is one way for machines to take over tasks that don’t require human intervention, but what about AI that is intuitive as well as analytical? It seems like something straight out of a science fiction fantasy novel, but AI technologies are revolutionizing the way businesses use VoIP. VoIP for business has excellent applications for call centers, but AI is taking VoIP to the next level with improvements in intuitive problem solving, customer service, and time management. Here's what you can expect when it comes to the future of VoIP technologies with AI.



Improved Quality of Service (QoS) Issues

Like an army of bots equipped with tiny wrenches and screwdrivers, AI can anticipate, locate, and repair any network issues of latency or service that might occur before human intervention is needed. This makes your VoIP services seamless, with no or little downtime or customer issues.



Always-Optimizing Virtual Assistants

Siri, Alexa, and Cortana are just the first wave of AI virtual assistants who learn from their interactions with customers.

With each new iteration, these futuristic helpers get better at interpreting requests and understanding what a user is actually looking for. This improves their responses and makes them more helpful.

Better responses by automated assistants mean that more complex issues can be directed to live agents (instead of wasting their time on frequently asked questions).



Pitch-in as Personal Assistants

AI can help employees automatically schedule calls, meetings, and other important touchstones of the workday by looking at their patterns and recognizing workflows.

Using this data, AI can set daily itineraries and automatically send out whatever notes or materials are needed for upcoming calls and meetings.



Speech Pattern Analysis: Don’t Take That Tone With Me!

Imagine a scenario where your VoIP service uses AI to understand the tone and speech patterns of customers. Maybe a call comes in and a customer is barely able to contain their frustration. Developments in AI can help detect this tone and direct the customer to the proper channel faster, perhaps helping to diffuse the situation.

This also includes much improved interactive voice response (IVR) systems that can better understand customer requests and get them the information they need quickly. No more screaming “Representative!” into an unresponsive device.



Data-Driven Marketing

Not only will AI for VoIP be able to detect frustration in tone and speech patterns, but it may also be able to do this same analysis to focus your marketing efforts when combined with gathered data and analytics from emails and phone calls.



Better Communication, in Any Language

AI helps to instantly translate languages in real-time. This means that a conference call using VoIP to connect your offices in four different countries will be available in translation when you need it: as it happens. (And how cool is that?)

Chatbots that actually know what they are talking about

A report from the Gartner 360 Customer Summit in 2011 predicted that by 2020, 85% of customer relations will be handled without any actual human interaction.

While this may be scary for some, for companies that rely on quality customer service, this means that chatbots need to be more intuitive and nimble when it comes to answering questions, directing inquiries, and helping customers. AI for VoIP makes this possible.

AI is the future of VoIP, not science fiction fantasy. Voxtelesys can help you integrate this evolving technology into your business to become more intuitive, nimble, and responsive. Contact us today!


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