Learning Hub

Blogs

Recent Blogs

Celebrating a Year of Success: 3CX v20 Upgrades with Voxtelesys

Celebrating a Year of Success: 3CX v20 Upgrades with Voxtelesys

3CX
Business Solutions
Call Center
Celebrating a Year of Success: 3CX v20 Upgrades with Voxtelesys2024 has been an incredible year for 3CX upgrades, and we’re proud to announce a milestone worth celebrating! Over the past 12 months, our team at Voxtelesys has completed or assisted in over 1,000 upgrades to 3CX Version 20. Of these, more than 700 upgrades took place within our hosted environments, ensuring our clients enjoy a seamless transition with optimized performance and management capabilities. Learn More
A Year of Success at Voxtelesys: Milestones and Achievements

A Year of Success at Voxtelesys: Milestones and Achievements

Call Center
Business Solutions
A Year of Success at Voxtelesys: Milestones and AchievementsAt Voxtelesys, 2024 has been a year of expansion, connection, and milestones. From attending industry-leading conferences to growing our network and hosting our first training event, we’ve made significant strides in advancing our capabilities and strengthening our relationships with partners and clients alike. Here’s a look back at some of the highlights. Learn More
2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / Redundant, Reliable, Resilient, Robust.FAQs
Redundant, Reliable, Resilient, Robust.
Call Center
Ask the Experts
PCI/HIPAA
Business Solutions

After the Denial of Service incidents in the telecom industry in 2021, we decided (out of an abundance of caution) to revamp our network.


A DDoS Attack tries to use up an application's resources, causing the application to be unresponsive to legitimate users. We implemented a protection solution to mitigate traffic patterns, spot unwanted traffic, and enhance our network security practices.

  • We removed a data center that didn't meet our expectations or requirements for our customers and replaced it with an Uptime Certified TIER III data center.
  • We brought on additional backbone fiber providers.
  • We invested (integrated with) in Cloudflare's Magic Transit product, Magic Transit is proven network security that offers DDoS Protection.
  • We deployed our own private ring with dual dedicated 10 Gig links between all our data centers.
  • We created a status page that we don't host and never intend to use other than for maintenance notifications.
  • We overhauled our DNS infrastructure to implement a redundant, multi-provider model.
  • BGP Peers with several public cloud on-ramps. Peering is the interconnection between network traffic. Networks peer to benefit legitimate traffic. We will even peer with you as a customer if you wish.
  • We have on-site network "firemen" in case of an issue.

Our fully-staffed NOC and Operations Team are made up of Security and Networking Experts. 30+ years of industry experience ensure our clients benefit from round-the-clock expert support. Give us a call at any hour of the day -- we will answer.

From an operations standpoint, our main goals have always been:

  • No downtime/outages.
  • No data breaches.
  • No reliance on another cloud service provider. AWS down? Your SIP Trunk won't be either.


Self-Healing Infrastructure

We run well below our hardware capacity and have never been oversubscribed. Our systems run at an average load of 10%. If we would near our max load in one location, our Traffic Management Systems will automatically overflow/re-route excess traffic to another of our data centers.



The Voxtelesys Network Topology

Screenshot of 3-Stage Clos Network

The Clos Network Topology of our SIP stack ensures the most reliable connection for our clients.

Our media relay manager allows for asynchronous media relay. If there are any internet connectivity issues at any of our data centers, we can route traffic on our private network and out to another data center.



Peering Voxtelesys - AS400011

We are peered with several Internet Exchanges - one of them being Ashburn, VA. Supposedly over 70 percent of the world’s internet traffic goes through this Northern Virginia region!


Screenshot of peering voxtelesys


We have a well blended plethora of Tier-1 upstream IP transit providers to ensure the best connections to any ISP in North America.


Screenshot of top peers



Our Infrastructure Powers Thousands of Businesses

Voxtelesys' approach to infrastructure ensures the highest level of performance and availability for our customers in all 50 states and every Canadian province.

Every day, Emergency Broadcasting, Bomb Defusal Dispatch, Health Care, Schools, Banks, and other critical infrastructure trust Voxtelesys to provide reliable and cost-effective telecommunications.


map of the United States of America network


Since Voxtelesys has been identified as a critical infrastructure powerhouse to the United States, we have teamed with CISA to penetration test our network, giving best-practice pointers to improve our security posture.


Connect with Voxtelesys on Facebook, X, or LinkedIn.

Illustration of a Voxtelesys penguin plugging into the USA's network

Ready to Transform Your Contact Center?

Don't miss your chance to meet our team of experts at the Call & Contact Center Expo 2024!

Stop by our booth at the expo or fill out the form below to connect with our team.