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Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

10DLC
Compliance
SMS
Navigating 10DLC Compliance with Voxtelesys: Everything You Need to KnowIn business messaging, ensuring compliance and maintaining high-quality customer communication is more critical than ever. One of the most significant developments in this space is 10DLC (10-digit Long Code) for SMS messaging, which enables businesses to send messages through local phone numbers. Voxtelesys is here to guide you through the process, ensuring your business adheres to all the necessary regulations and maximizes the benefits of 10DLC. Learn More
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More

Popular Blogs

3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Home / Learning Hub / Blogs / Redundant, Reliable, Resilient, Robust.FAQs
Redundant, Reliable, Resilient, Robust.
Call Center
Ask the Experts
PCI/HIPAA
Business Solutions

After the Denial of Service incidents in the telecom industry in 2021, we decided (out of an abundance of caution) to revamp our network.


A DDoS Attack tries to use up an application's resources, causing the application to be unresponsive to legitimate users. We implemented a protection solution to mitigate traffic patterns, spot unwanted traffic, and enhance our network security practices.

  • We removed a data center that didn't meet our expectations or requirements for our customers and replaced it with an Uptime Certified TIER III data center.
  • We brought on additional backbone fiber providers.
  • We invested (integrated with) in Cloudflare's Magic Transit product, Magic Transit is proven network security that offers DDoS Protection.
  • We deployed our own private ring with dual dedicated 10 Gig links between all our data centers.
  • We created a status page that we don't host and never intend to use other than for maintenance notifications.
  • We overhauled our DNS infrastructure to implement a redundant, multi-provider model.
  • BGP Peers with several public cloud on-ramps. Peering is the interconnection between network traffic. Networks peer to benefit legitimate traffic. We will even peer with you as a customer if you wish.
  • We have on-site network "firemen" in case of an issue.

Our fully-staffed NOC and Operations Team are made up of Security and Networking Experts. 30+ years of industry experience ensure our clients benefit from round-the-clock expert support. Give us a call at any hour of the day -- we will answer.

From an operations standpoint, our main goals have always been:

  • No downtime/outages.
  • No data breaches.
  • No reliance on another cloud service provider. AWS down? Your SIP Trunk won't be either.


Self-Healing Infrastructure

We run well below our hardware capacity and have never been oversubscribed. Our systems run at an average load of 10%. If we would near our max load in one location, our Traffic Management Systems will automatically overflow/re-route excess traffic to another of our data centers.



The Voxtelesys Network Topology

Screenshot of 3-Stage Clos Network

The Clos Network Topology of our SIP stack ensures the most reliable connection for our clients.

Our media relay manager allows for asynchronous media relay. If there are any internet connectivity issues at any of our data centers, we can route traffic on our private network and out to another data center.



Peering Voxtelesys - AS400011

We are peered with several Internet Exchanges - one of them being Ashburn, VA. Supposedly over 70 percent of the world’s internet traffic goes through this Northern Virginia region!


Screenshot of peering voxtelesys


We have a well blended plethora of Tier-1 upstream IP transit providers to ensure the best connections to any ISP in North America.


Screenshot of top peers



Our Infrastructure Powers Thousands of Businesses

Voxtelesys' approach to infrastructure ensures the highest level of performance and availability for our customers in all 50 states and every Canadian province.

Every day, Emergency Broadcasting, Bomb Defusal Dispatch, Health Care, Schools, Banks, and other critical infrastructure trust Voxtelesys to provide reliable and cost-effective telecommunications.


map of the United States of America network


Since Voxtelesys has been identified as a critical infrastructure powerhouse to the United States, we have teamed with CISA to penetration test our network, giving best-practice pointers to improve our security posture.


Connect with Voxtelesys on Facebook, X, or LinkedIn.

Illustration of a Voxtelesys penguin plugging into the USA's network

Ready to Transform Your Contact Center?

Don't miss your chance to meet our team of experts at the Call & Contact Center Expo 2024!

Stop by our booth at the expo or fill out the form below to connect with our team.