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3CX V20 Upgrade department Requirements

3CX V20 Upgrade department Requirements

3CX
Hosted
3CX V20 Upgrade department Requirements In the evolving world of business communication, staying ahead means leveraging the best tools and support available. That's where Voxtelesys comes in, offering unparalleled 3CX hosting and support services. With the release of 3CX V20, navigating the complexities of inbound call management, office hours configuration, and the transition to departments requires a reliable partner. Voxtelesys ensures your transition is seamless and maximizes your system's efficiency and compliance. Learn More
 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives. Learn More

Popular Blogs

 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
2023: Year in Review

2023: Year in Review

3CX
Call Center
Business Solutions
2023: Year in ReviewAs we transition into the new year, Voxtelesys is proud to share some of this past year’s accomplishments that helped define our path toward continued innovation. We look to carry the same level of growth, innovation, and advancement into 2024. Let’s dive into some of this past year’s exciting developments that have shaped Voxtelesys’ commitment to providing cutting-edge solutions. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Learning Hub / Blogs / Redundant, Reliable, Resilient, Robust. FAQs
Redundant, Reliable, Resilient, Robust.
Call Center
SMB
Ask the Experts
PCI/HIPAA
Premium Routes
SIP/VoIP
Explain It
Business Solutions

After the Denial of Service incidents in the telecom industry in 2021, we decided (out of an abundance of caution) to revamp our network.

A DDoS Attack tries to use up an application's resources, causing the application to be unresponsive to legitimate users. We implemented a protection solution to mitigate traffic patterns, spot unwanted traffic, and enhance our network security practices.

  • We removed a data center that didn't meet our expectations or requirements for our customers and replaced it with an Uptime Certified TIER III data center.
  • We brought on additional backbone fiber providers.
  • We invested (integrated with) in Cloudflare's Magic Transit product, Magic Transit is proven network security that offers DDoS Protection.
  • We deployed our own private ring with dual dedicated 10 Gig links between all our data centers.
  • We created a status page that we don't host and never intend to use other than for maintenance notifications.
  • We overhauled our DNS infrastructure to implement a redundant, multi-provider model.
  • BGP Peers with several public cloud on-ramps. Peering is the interconnection between network traffic. Networks peer to benefit legitimate traffic. We will even peer with you as a customer if you wish.
  • We have on-site network "firemen" in case of an issue.

Our fully-staffed NOC and Operations Team are made up of Security and Networking Experts. 30+ years of industry experience ensure our clients benefit from round-the-clock expert support. Give us a call at any hour of the day -- we will answer.

From an operations standpoint, our main goals have always been:

  • No downtime/outages.
  • No data breaches.
  • No reliance on another cloud service provider. AWS down? Your SIP Trunk won't be either.

Self-Healing Infrastructure

We run well below our hardware capacity and have never been oversubscribed. Our systems run at an average load of 10%. If we would near our max load in one location, our Traffic Management Systems will automatically overflow/re-route excess traffic to another of our data centers.

The Voxtelesys Network Topology

The Clos Network Topology of our SIP stack ensures the most reliable connection for our clients.

Our media relay manager allows for asynchronous media relay. If there are any internet connectivity issues at any of our data centers, we can route traffic on our private network and out to another data center.

Peering Voxtelesys - AS400011

We are peered with several Internet Exchanges - one of them being Ashburn, VA. Supposedly over 70 percent of the world’s internet traffic goes through this Northern Virginia region!

We have a well blended plethora of Tier-1 upstream IP transit providers to ensure the best connections to any ISP in North America.

Our Infrastructure Powers Thousands of Businesses

Voxtelesys' approach to infrastructure ensures the highest level of performance and availability for our customers in all 50 states and every Canadian province.

Every day, Emergency Broadcasting, Bomb Defusal Dispatch, Health Care, Schools, Banks, and other critical infrastructure trust Voxtelesys to provide reliable and cost-effective telecommunications.

Since Voxtelesys has been identified as a critical infrastructure powerhouse to the United States, we have teamed with CISA to penetration test our network, giving best-practice pointers to improve our security posture.