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Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Calling
Teams
IT Integration
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow AutomationIn today's complicated business landscape, seamless communication and efficient callflow automation are crucial for maintaining a competitive edge. As organizations increasingly rely on powerful communication platforms like Microsoft Teams Direct Routing and 3CX, integrating these solutions with cutting-edge tools like VAST Flow Builder can significantly enhance operational efficiency and customer experience. Learn More

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3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Home / Learning Hub / Blogs / SIP Service: 10 Phone Songs That Always ConnectFAQs
SIP Service: 10 Phone Songs That Always Connect
Call Center
SIP/VoIP

If we’re being honest, you should know that we spend a lot of time thinking about phone calls. Around the office, SIP service is on our minds all the time. We enjoy developing solutions and networking technologies to help businesses grow, but at the end of the day, we’re always striving for the “perfect call.” No hiss, no jitter, no latency (that will be the name of our first album). Just two people making a connection that sounds like they’re in the same room.

Even our playlists reflect this obsession. Which is why we thought we’d share ten of our favorite phone songs, from Chuck Berry to R.E.M.



“Memphis, Tennessee” – Chuck Berry


Dozens of artists have covered Chuck Berry’s 1959 hit over the years, but there’s a poignant urgency in the original, as the singer desperately tries to find the number for his Marie.

 “She could not leave her number but I know who placed the call

My uncle took the message and he wrote it on the wall”

We can’t help but imagine that a good PBX integrated with a CRM could have solved Chuck’s problem in seconds, with no operator assistance required.



“Star 69” – R.E.M.


“I know you called, I know you called, I know you hung up my line/

Star 69”

Led by the full-throttled roar of Peter Buck’s guitar, this is perhaps rock’s only ode to the automatic callback, a feature that gave subscribers the phone number and the time of the last caller. While the function isn’t used much these days, hitting *69 allowed you to redial the last incoming call. Fun fact: had R.E.M. been a British band, they would have had to title this one “1471, Then Press 3.”



“Telephone Call from Istanbul” – Tom Waits


Tom Waits is always generous when it comes to doling out advice, and this classic contains words to live by:

“Never trust a man in a blue trench coat

never drive a car when you're dead”

 We can’t help but think that making this call 20 years ago would have cost you over $2.25 per minute, while good SIP service can shave that cost by over 90%. Remember, some carriers are like travel agents who tell you they can book a trip for you anywhere in the world, but have no intention to help you reach a place like Istanbul. If your SIP service can't help you connect with prospects in new regions or markets—or doesn’t use premium routes for these calls—your connection rates will suffer.



 “Hanging on the Telephone” – Blondie


“It's good to hear your voice, you know it's been so long

If I don't get your call then everything goes wrong”

Some of you may have immediately thought of Blondie’s “Call Me” when you saw the title of this article, but we dug deeper for this gem, originally by The Nerves. Because, when a customer’s call drops or fails to connect, everything goes wrong. We won’t let you down, Blondie.



“Telephone Line” – Electric Light Orchestra


“Okay, so no one's answering

Well, can't you just let it ring a little longer”

While we appreciate persistence and tenacity, if your customer refuses to answer your call, we advise against letting it “ring forever more.” This behavior is frowned upon by the FCC and every potential customer on the planet.



“Answering Machine” – The Replacements


“The message is very plain

Oh, I hate your answering machine”

Answering machines, busy signals, no-answers and disconnected numbers all add up to idle time for your agents, which is why more businesses are investing in predictive dialers for outbound calling. They not only automatically dial numbers based on your customer lists, they rely on a set of metrics to anticipate when the next live agent will be available. And this leads to happier and more productive agents.



“Telephone” – David Mead


This is just a perfect pop song that makes us think of SIP service.

“Plane takes off at twelve again

Sipping on dreams I remember when

The telephone was ringing”



“867-5309/Jenny” – Tommy Tutone


If anyone still doubts the marketing power of an unforgettable phone number, ask them if they can tell you Jenny’s number. Don’t underestimate the inbound ROI of a memorable set of digits.



“Don’t Hang Up” – The Orlons


This refreshing burst of Philly R&B carries a chorus that every outbound agent sings in their head.



“Call Me Maybe” – Carly Rae Jepsen


Look, we could’ve punctuated this list with any number of musical atrocities just because they fit the theme (e.g., “I Just Called to Say I Love You” ), but we wanted to close on a modern bubblegum gem, which remains incredibly infectious even after hearing it a thousand times. It also serves as a melodic reminder that making a memorable positive first impression could lead to something great down the road.



Bonus Track: “0118 999 881 99 9119 7253” – The IT Crowd

We’re geeks, and proud of it. So, we couldn’t leave off the song about the least memorable telephone number. When the writers of The IT Crowd decided to lampoon changing the UK’s easy-to-remember emergency services number (999), they came up with a mouthful. While the tune is memorable, the number itself isn’t. It’s hard not to try, though. Especially if you’ve taken a bit of a tumble.



Operators are Standing By

It's not just SIP service (to really stretch a play on words). What killer phone songs would you add to the list? Does Jim Croce’s “Operator” seem old fashioned in the digital age? Have you written your own song about georouting? Share your response on Facebook or X using the buttons below, or contact us today. We’d love to hear your thoughts.


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