Making the switch to VoIP service is scary for an SMB. It’s a vast change to your infrastructure. It’s a change to the very way you think about communications. Voice communications come from the phone line, not over the internet. Sure, it makes unified communications easier by allowing for voice, text, video, and conferencing over an existing network. But, VoIP service is a new and barely tested technology, right?
Well, no. Millions of people have been using VoIP service for nearly two decades to communicate, meet, collaborate, and strategize. However, it hasn’t been in an office. VoIP has long been a staple in video games. While Leeroy Jenkins isn’t a great example of following best practices, his guild illustrates how VoIP service gives a diverse group of people from multiple locations the ability to collaborate in real-time. Plus, if it weren’t for VoIP, we’d never have known Leeroy and his infectious enthusiasm.
By charging a fee for these services, Microsoft and Sony provided higher-quality VoIP service. They improved their networks and allowed for more simultaneous connections. This increased the quality of audio and more stable connections. They’ve since added video streaming.
In essence, Microsoft and Sony became the first SIP providers for a generation of gamers. VoIP services allowed the companies to incubate thriving communities with millions of members, additional features, and data—lots and lots of data.
Online gamers are well prepared for a dashboard-centered workplace because every time they fire up their consoles they navigate their dashboards. They’re able to find messages, game states, available games, the online status of friends, access to a vast marketplace, and more. Seamlessly integrated into their system, the same as your VoIP and CRM service providers, are voice, and video conferencing, chat and other tools common in unified communications. Logging into Zendesk wouldn’t be much of a leap.
Don’t get left behind. Contact us today about our reliable, clear VoIP services. We’ll help integrate into your existing SaaS, provide important data services, or even help you rethink your telecommunications infrastructure. Learn how you can improve customer service, boost productivity and reduce costs with 3CX powered by Voxtelesys. We'll be a proud member of your VoIP service guild.