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Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

CCaaS
3CX
Flow Builder
Transforming Contact Centers with 3CX as a CCaaS and VoxtelesysThe modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions. Learn More
3CX License Management in the Voxtelesys Portal for Agents

3CX License Management in the Voxtelesys Portal for Agents

Portal
3CX
Calling
3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before! Learn More
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

10DLC
TCR
SMS
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging FasterIf you’ve recently tried registering for 10DLC messaging, you’re likely familiar with the challenges: Long approval times, Unanswered support requests, Weeks of delays with no ability to send outbound SMS or MMS. You’re not alone. Many businesses come to Voxtelesys after facing roadblocks with other providers. Learn More

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2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / How Can SMBs Meet TCPA Regulations?FAQs
How Can SMBs Meet TCPA Regulations?
Call Center
SMB
TCPA

No matter the size of your call center, you always have to satisfy the TCPA regulations governing who you can call, how you can call, and when can you call. As a call center-focused telecom services provider, we know the TCPA regulations are seemingly endless. You need to implement easy-to-use, affordable safeguards so you can spend your time growing your business opportunities, not worrying about steep fines.



Avoid Violating TCPA Regulations

One of the most difficult TCPA regulations to comply with is removing the cell phone numbers of customers who haven’t given their express consent for you to call them. With thousands of number changes daily and hundreds of thousands annually, separating cell and landline numbers has become more and more difficult. Even big-name companies like Rite Aid, Toyota, and the Kaiser Foundation have received massive fines for violating this particular rule. With the dramatic increases in adoption rates for mobile smartphones and abandonment of landline services, contact centers face real challenges adhering to TCPA regulations.



TCPA Regulations Are Serious

Auto dialed calls to cell phones without express prior consent can cost your business between $500 and $1,500 for each violation. With thousands of potential numbers on your list, TCPA lawsuits can quickly climb to many millions of dollars. Wells Fargo settled a lawsuit for $14.5 million after they were accused of violating the TCPA by using an auto dialer to call debtors with a pre-recorded message on their cell phones. And Bank of America was hit with a record-setting settlement for $32 million. As the number of TPCA lawsuits increases, failure to comply with TCPA regulations could mean bankruptcy for your call center.



Vox CNI Helps You with TCPA Compliance

Vox CNI is the perfect tool for differentiating between landline and cell phone numbers. Whether you need Vox CNI to automatically block calls to cell phone numbers in real-time, or the Vox CNI Desktop to scrub your list using the most up-to-date LRN and porting data, you’ll know you’re always meeting TCPA regulations for cell phones. And if your call center is using SpitFire, you’re in luck. We worked with SpitFire engineers to seamlessly integrate Vox CNI, so you’ll always be in full compliance with TCPA regulations. Contact us today!


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