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Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

CCaaS
3CX
Flow Builder
Transforming Contact Centers with 3CX as a CCaaS and VoxtelesysThe modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions. Learn More
3CX License Management in the Voxtelesys Portal for Agents

3CX License Management in the Voxtelesys Portal for Agents

Portal
3CX
Calling
3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before! Learn More
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

10DLC
TCR
SMS
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging FasterIf you’ve recently tried registering for 10DLC messaging, you’re likely familiar with the challenges: Long approval times, Unanswered support requests, Weeks of delays with no ability to send outbound SMS or MMS. You’re not alone. Many businesses come to Voxtelesys after facing roadblocks with other providers. Learn More

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2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / Managed Unified Communications Services Make SenseFAQs
Managed Unified Communications Services Make Sense
SMB
Explain It

In the early days of business, a small business owner opened a single storefront to provide goods or a service to their customers. Often, the owner (and possibly their family) was the only employee, working from open to close every day. This worked because the operation was small, central, and unique to its location. In short, this business was nothing like the small businesses that exist today. Comparing the small business of yesteryear to the small business of today is like comparing apples to extra-large acai protein smoothies (with the extra coconut flakes on top!). These days, businesses of every size are diverse and wide-ranging. This range is why managed unified communications services make good (perhaps, vital) business sense.



What Do We Mean by Managed Unified Communications?

Managed unified communications (UC) takes the communications needs of a business and consolidates them into a single unified tool.

This may include:

  • Phone
  • Video conferencing
  • Instant and text messaging
  • Voicemail
  • Email
  • Fax
  • Customer service
  • Even more, depending on your business needs

While this is the easiest way to think about what managed UC is, there's more to it than that. What this unified system does is take the multiple ways that businesses and their employees need to communicate and streamline them into a cohesive service that is nimble, highly adaptable, and customized to the company’s needs.



What are the Benefits of Managed Unified Communications?

One of the greatest benefits of managed unified communications is that it creates an illusion. The mythical business started in the garage (think Apple, Disney, Google, and Amazon, to name a few) may sound glamorous, but the market has changed dramatically since those businesses first began.

Now that we have faster tools to communicate and engage with customers, it’s important that they can engage with us, whenever and wherever they want. As simple as coming over to knock on our (garage) door. Managed unified communications offer the illusion that we are always open for business.

Below are some of the primary benefits of Managed Unified Communications:


Cost

Being open 24/7 typically comes at a price, but another benefit of managed unified communications is that it can actually cut costs by as much as 25%.

The cost of everything from implementation to operation to infrastructure management can be controlled and budgeted for when managed UC becomes a fixed expense. Other cost-cutting benefits include:

  • Upgrades handled by the managed network services company
  • Lower cost of ongoing maintenance
  • Less hardware means fewer capital expenses and IT labor
  • Lower costs associated with employee onboarding, ongoing training, or turnover

Reporting

Managed UC also means better recordkeeping for reports. This helps leadership manage resources, of course, but it also translates to efficiency at the employee's desk itself.

For example, imagine sending a chat IM to a customer (who is already in the system from a previous email sent a year ago) that sets up a conference call that is then automatically synced to your calendar, which sends a reminder 30 minutes before the call, and then locates and calls all participants. The conference call is recorded and sent to all participants when it ends.

Now imagine that your long-awaited vacation to Hawaii falls on the day of this crucial conference.

Managed unified communications makes it possible to convert your phone, tablet, or laptop to a desktop phone so that you can take that call on your balcony overlooking Kiholo Bay in Kailua-Kona. (Or perhaps it's a much less glamorous trip to a work conference, but we can all dream, right?)


Flexibility

This flexibility is more in keeping with the way the telecommuting workforce does their job these days. Reassigning an extension or taking a call should not mean a work order for the IT department and an employee chained to their desk.

Unified managed communications can be cloud-based, on-premise, or a combination of the two. This can again create the illusion of a large central location when, in fact, your multi-million-dollar company operates out of a small office in a remote location (or a tiny suite in the middle of a big city) or even distributed throughout home offices across the country.


Security

Beyond the cost-cutting, flexibility, and always-on customer service benefits of managed UC, consider that a great provider is also always focused on security. A managed UC offers:

  • Increased network security
  • Proactive and efficient system maintenance and upgrades
  • Improved quality of service (QoS) in voice quality, call routing, and network management
  • High level of network availability (around 999% uptime)


What else should I consider?

There is no denying the benefits of a managed unified communications system, but as with anything, there are some obstacles to implementation.

The primary obstacle is cost. The cost of managed UC services varies depending on the technology you need, the size of your business, and the amount of support needed. This price also depends both on which UC user license you select (on-premise or on the cloud) and the complexity of the managed UC that is right for your business.

It is also possible that your staff will be resistant to changing any system that has been in place for a while (and is familiar to them). Resistance to change is one of the primary reasons that businesses delay adding new systems that could streamline day-to-day operations for years to come.

At Voxtelesys, we understand these challenges to change and are skilled at working with you and your company to make your switch to managed unified communications services seamless and affordable.

We understand where business is headed, and we want to take you there. Contact us to see how managed unified communications can help you.


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