Learning Hub

Blogs

Recent Blogs

Voxtelesys Announces Leadership Transitions to Support Continued Growth
General
Voxtelesys Announces Leadership Transitions to Support Continued GrowthVoxtelesys is proud to announce a series of strategic leadership transitions designed to position the company for continued success as we expand our communications platform and deepen our partnerships across enterprise, utilities, and public-sector markets. Learn More
Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys
CCaaS
3CX
Flow Builder
Transforming Contact Centers with 3CX as a CCaaS and VoxtelesysThe modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions. Learn More
3CX License Management in the Voxtelesys Portal for Agents
Portal
3CX
Calling
3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before! Learn More

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team
Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20
Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Introducing the Omnicast Email Builder: Precision, Power, and Personalization
Business Solutions
Flow Builder
Introducing the Omnicast Email Builder: Precision, Power, and PersonalizationIf email is one of your most important communication channels, why settle for tools that slow you down or limit what you can do? The new Omnicast Email Builder is designed to give you complete control over how your emails look, behave, and connect with your data—without compromising on compliance or performance. Learn More
Home / Learning Hub / Blogs / Mad-Liberating Your Call Center ScriptFAQs
Mad-Liberating Your Call Center Script
Call Center
Customer Experience

Last week we flipped the script on call center customer service. This week we wrote our own script. Call center scripts can be great, but ultimately calls are unpredictable. So, download this fun, fill-in-the-blank twist on a scene from a call center. You never know when you may have to [verb] the [noun], because you don't know what may happen on the other end of the phone. Have fun! Download the game. Print and share it with your agents.

Call center customer service: Is it a person, place, or thing? Is it a verb? Customer service is all of them. Good customer service is a thing a call center agent learns during training. It is a place because good customer service comes from the company culture. Customer service is also an action. Your company doesn’t have customer service, it does customer service. It’s like exercise—the more you do it, the better you get at it. The greater the effort, the better the return.



Flip the Call Center Customer Service Script

As we noted in our previous post on flipping the script on call center customer experience, customer service is human. It’s human in both directions. Your agents aren’t just representatives of your customer service—they are your customer service. When empowered to engage with the customer personally, agents can make a connection that goes beyond just solving problems. In a three-minute phone call, an empowered agent can turn an upset customer into a happy loyal customer through a human touch that a prepared script could never provide.

Sometimes going off-script is the best call center customer service you could provide. When a human connection is made between an agent and customer then your customer service goes beyond good. It becomes [positive superlative] call center customer service. Don't forget to download our flip the script game and find your superlative.



Get the Customer Service You Deserve

Looking for a SIP provider who provides superlative customer service? Contact Voxtelesys today to learn more about how we prioritize customer support by placing experienced experts on the other end of the line to personally answer your call, listen to your problem, and work with you to find a solution.


Connect with Voxtelesys on Facebook, X, or LinkedIn.

Voxtelesys scene from a call center Mad-lib

Voxtelesys is your 3CX Titanium Partner & Preferred Carrier. We have your back!

Voxtelesys has everything your business needs get your communications up to date! Business phone system, PBX hosting, SIP trunking, SMS messaging, video conferencing and more. Click here to get started.