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Introducing VoXML Pay: Secure Payment Processing in VAST Flow Builder & API

Introducing VoXML Pay: Secure Payment Processing in VAST Flow Builder & API

Flow Builder
Business Solutions
Calling
Introducing VoXML Pay: Secure Payment Processing in VAST Flow Builder & APIVoxtelesys continues to enhance VAST Flow Builder's and VAST API's capabilities, making it easier than ever to build dynamic, secure, and efficient call flows. With the introduction of the VoXML Pay widget, businesses can now integrate secure payment processing directly into their automated voice workflows, ensuring seamless transactions while maintaining compliance with PCI DSS security standards. Learn More
Voxtelesys Portal: Your Central Hub for 3CX Licensing

Voxtelesys Portal: Your Central Hub for 3CX Licensing

3CX
Portal
Voxtelesys Portal: Your Central Hub for 3CX LicensingManaging your 3CX licenses has never been easier with the Voxtelesys Portal! Under the 3CX Licensing tab, customers gain full visibility into their active licenses, including expiration dates, license types, and renewal options. With seamless functionality, customers with a credit card on file can renew licenses instantly, while those without can submit upgrade or purchase requests for support to process. Additionally, customers working with an agent can approve or reject purchase requests directly in the portal. Take control of your licensing today with the Voxtelesys Portal, ensuring a hassle-free experience and uninterrupted service! Learn More
Effortless Real-Time Translation with VAST Flow Builder

Effortless Real-Time Translation with VAST Flow Builder

Flow Builder
Calling
Business Solutions
Effortless Real-Time Translation with VAST Flow BuilderThe new Translate Text widget in VAST Flow Builder simplifies real-time translation during calls. Just input the text you want translated, and the widget does the rest—seamlessly transforming your call flows into multilingual communication hubs. Learn More

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / Hosting & SupportFAQs
Hosting & Support
SMB
Knowledgebase
PBX
Explain It
3CX

So you’re looking to host with Voxtelesys? Congratulations, you just made a smart telecom decision! At Voxtelesys, our Support Engineers are passionate about ensuring our customers are set up with a phone system that is form fitted specifically to their needs.



Process

At Voxtelesys, we make transitioning to 3CX with Voxtelesys hosting, support, and SIP trunking easy! As part of our service, we have established a simple, seamless solution to get your phone system up and running.

To ensure a proper and timely setup of your 3CX phone system, please be ready to provide us with the following information:

  • Desired Extension Length (minimum of 2 digits)
  • Custom FQDN (Located in the 3CX Management Console URL Link. Most use their business name.)
  • Office Hours (including Time Zone)
  • List Of Users/Extensions (and extension number if desired)
  • This includes First Name, Last Name, Email Address, and if they are a manager or user.
  • (If Applicable) List Of All Groups And Their Users
  • Including what group the users will belong to will help us when we create Ring Groups and/or Call Queues. (ex. If your business has both a sales and support team, it creates a smoother onboarding process to include each user in which group they belong)

Illustration of Dr. Doofenshmirtz with Voxtelesys logo



Additional Information

To help Voxtelesys better understand your business routing needs, please send over a detailed document on how you want your phone system to operate. Information to include:

  • Your Desired Layout For Routing Numbers
  • Does your PBX need an IVR/Digital Receptionist? (ex. "Press 1 for our Sales Department, Press 2 for our Support Team")
  • Does your PBX need any special features? (ex. Call Parking, Call Options, Waiting Queues, etc.)
  • Does your PBX or specific users need SMS services? (ex. User sending and receiving SMS text messages.)

We have cheat sheets for helping create your extensions, digital receptionists, and call queues, so please reach out to get those documents!


Our team of telecom and 3CX experts is more than happy to assist your business during the onboarding process. For any questions or to speak to a Support Engineer, please contact us today.

We look forward to working with you!


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