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Why the Right Channel Model Matters in TelecomChannel partnerships can create real scale in telecommunications, but only when the commercial and regulatory roles are clearly defined. That distinction becomes especially important when a partner is involved in customer acquisition, onboarding, billing, and collections. A poorly structured arrangement can blur the line between an agent, a reseller, and the actual telecommunications provider. Learn More

3CX

3CX AI Personal AssistantIf your team is constantly interrupted by low-value phone calls, the 3CX AI Virtual Personal Assistant acts as a buffer. It handles your inbound calls, answers questions using your company data, and screens out the noise so you can focus on work. Here is what it does for your business: Learn More

3CX

Upgrade Your Business Phones with 3CX AI & OpenAIStandard phone systems just pass calls along. By upgrading to the 3CX AI Edition and linking your own OpenAI account, your phone system acts like an actual assistant—handling routine work, taking smart notes, and saving your team hours of manual labor. Learn More

Popular Blogs

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Canvas

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OpenAI Best Practices: Tips and Tricks for 3CX AI Agents3CX is actively integrating OpenAI into the 3CX PBX solution to power real-time AI Agents. However, even though 3CX is making it easier than ever to integrate AI into your workflow, you still need a great blueprint to fully take advantage of these features. To build highly effective AI Agents for your business, it is crucial to follow best practices that minimize setup time, optimize performance, and elevate the customer experience. Learn More

RCS and Branded Caller ID: Building Trust Across Every Customer Conversation

Calling

RCS

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Home / Learning Hub / Blogs / Hosting & SupportFAQs

Hosting & Support

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Explain It

3CX

So you’re looking to host with Voxtelesys? Congratulations, you just made a smart telecom decision! At Voxtelesys, our Support Engineers are passionate about ensuring our customers are set up with a phone system that is form fitted specifically to their needs.

Process

At Voxtelesys, we make transitioning to 3CX with Voxtelesys hosting, support, and SIP trunking easy! As part of our service, we have established a simple, seamless solution to get your phone system up and running.

To ensure a proper and timely setup of your 3CX phone system, please be ready to provide us with the following information:

Desired Extension Length (minimum of 2 digits)

Custom FQDN (Located in the 3CX Management Console URL Link. Most use their business name.)
Office Hours (including Time Zone)
List Of Users/Extensions (and extension number if desired)
This includes First Name, Last Name, Email Address, and if they are a manager or user.
(If Applicable) List Of All Groups And Their Users
Including what group the users will belong to will help us when we create Ring Groups and/or Call Queues. (ex. If your business has both a sales and support team, it creates a smoother onboarding process to include each user in which group they belong)

Illustration of Dr. Doofenshmirtz with Voxtelesys logo

Additional Information

To help Voxtelesys better understand your business routing needs, please send over a detailed document on how you want your phone system to operate. Information to include:

Your Desired Layout For Routing Numbers
Does your PBX need an IVR/Digital Receptionist? (ex. "Press 1 for our Sales Department, Press 2 for our Support Team")
Does your PBX need any special features? (ex. Call Parking, Call Options, Waiting Queues, etc.)
Does your PBX or specific users need SMS services? (ex. User sending and receiving SMS text messages.)

We have cheat sheets for helping create your extensions, digital receptionists, and call queues, so please reach out to get those documents!

Our team of telecom and 3CX experts is more than happy to assist your business during the onboarding process. For any questions or to speak to a Support Engineer, please contact us today.

We look forward to working with you!

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