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Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

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Teams
IT Integration
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow AutomationIn today's complicated business landscape, seamless communication and efficient callflow automation are crucial for maintaining a competitive edge. As organizations increasingly rely on powerful communication platforms like Microsoft Teams Direct Routing and 3CX, integrating these solutions with cutting-edge tools like VAST Flow Builder can significantly enhance operational efficiency and customer experience. Learn More

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3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
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Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions
IT Integration
Messaging
10DLC

Introduction

For major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoXML, SMS API, and Voice 10DLC SMS/MMS, designed to deliver large-scale, reliable communication when needed most.



The Challenge

East Coast IOU utilities face significant challenges in maintaining communication during critical events. Weather emergencies like wildfires, storms, and peak load events can lead to widespread outages and service disruptions. Utilities must disseminate timely and accurate information to millions of customers, stakeholders, and emergency services. Traditional communication channels often need to catch up in these high-pressure situations, leading to customer dissatisfaction and operational inefficiencies.



The Solution: Voxtelesys Communication Tools

Voxtelesys provides an integrated communication platform that combines VoXML, 10DLC SMS/MMS with SMS API, to create a comprehensive solution for emergency communication.


VoXML

VoXML are powerful voice markup languages that handle complex telecommunication workflows. It allows utilities to automate and customize voice messages, ensuring that critical information is delivered efficiently. During emergencies, VoXML enables the creation of dynamic, real-time voice alerts that can be broadcast to thousands of customers simultaneously.


SMS API

SMS API allows utilities to send large volumes of SMS messages quickly and reliably. This is essential for delivering urgent updates, such as power outage notifications, safety instructions, and restoration timelines. SMS can be integrated with existing systems to ensure messages are sent automatically based on predefined triggers, such as weather alerts or grid conditions.


Voice 10DLC SMS/MMS Email

Voice 10DLC SMS/MMS allows utilities to use a dedicated long code (10DLC) to send high-volume SMS and MMS messages directly to customers’ mobile devices. This ensures that messages are delivered quickly and comply with carrier regulations, reducing the risk of message filtering or delays. Including multimedia content in these messages—such as maps, photos, and instructional videos—enhances the clarity and impact of the communication.



The Benefits

Integrating Voxtelesys solutions into their communication strategy provides East Coast IOU utilities with several key advantages:

  • Rapid Deployment: In critical situations, speed is of the essence. Voxtelesys solutions allow utilities to deploy large-scale communication campaigns within minutes.
  • Scalability: The platform is designed to handle communication needs of any scale, from localized outages to widespread emergencies affecting millions of customers.
  • Reliability: Voxtelesys ensures that messages are delivered reliably, even under the most challenging conditions, helping to maintain customer trust and satisfaction.
  • Customization: With VoXML, utilities can tailor their messages to specific audiences, ensuring each customer receives relevant and actionable information.
  • Compliance: Voice 10DLC ensures that all communications comply with industry regulations, reducing the risk of penalties and ensuring message integrity.


Real-World Impact

During a recent wildfire event, a major East Coast IOU utility successfully utilized Voxtelesys solutions to communicate with over a million customers in real-time. By leveraging VoXML for automated voice alerts, SMS API for text notifications, and Voice 10DLC SMS/MMS for detailed multimedia messages, the utility was able to keep customers informed and safe while also coordinating with emergency services and reducing the overall impact of the event.


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