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Introduction

For major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoXML, SMS API, and Voice 10DLC SMS/MMS, designed to deliver large-scale, reliable communication when needed most.

The Challenge

East Coast IOU utilities face significant challenges in maintaining communication during critical events. Weather emergencies like wildfires, storms, and peak load events can lead to widespread outages and service disruptions. Utilities must disseminate timely and accurate information to millions of customers, stakeholders, and emergency services. Traditional communication channels often need to catch up in these high-pressure situations, leading to customer dissatisfaction and operational inefficiencies.

The Solution: Voxtelesys Communication Tools

Voxtelesys provides an integrated communication platform that combines VoXML, 10DLC SMS/MMS with SMS API, to create a comprehensive solution for emergency communication.

VoXML

VoXML are powerful voice markup languages that handle complex telecommunication workflows. It allows utilities to automate and customize voice messages, ensuring that critical information is delivered efficiently. During emergencies, VoXML enables the creation of dynamic, real-time voice alerts that can be broadcast to thousands of customers simultaneously.

SMS API

SMS API allows utilities to send large volumes of SMS messages quickly and reliably. This is essential for delivering urgent updates, such as power outage notifications, safety instructions, and restoration timelines. SMS can be integrated with existing systems to ensure messages are sent automatically based on predefined triggers, such as weather alerts or grid conditions.

Voice 10DLC SMS/MMS Email

Voice 10DLC SMS/MMS allows utilities to use a dedicated long code (10DLC) to send high-volume SMS and MMS messages directly to customers’ mobile devices. This ensures that messages are delivered quickly and comply with carrier regulations, reducing the risk of message filtering or delays. Including multimedia content in these messages—such as maps, photos, and instructional videos—enhances the clarity and impact of the communication.

The Benefits

Integrating Voxtelesys solutions into their communication strategy provides East Coast IOU utilities with several key advantages:

• Rapid Deployment: In critical situations, speed is of the essence. Voxtelesys solutions allow utilities to deploy large-scale communication campaigns within minutes.
• Scalability: The platform is designed to handle communication needs of any scale, from localized outages to widespread emergencies affecting millions of customers.
• Reliability: Voxtelesys ensures that messages are delivered reliably, even under the most challenging conditions, helping to maintain customer trust and satisfaction.
• Customization: With VoXML, utilities can tailor their messages to specific audiences, ensuring each customer receives relevant and actionable information.
• Compliance: Voice 10DLC ensures that all communications comply with industry regulations, reducing the risk of penalties and ensuring message integrity.

Real-World Impact

During a recent wildfire event, a major East Coast IOU utility successfully utilized Voxtelesys solutions to communicate with over a million customers in real-time. By leveraging VoXML for automated voice alerts, SMS API for text notifications, and Voice 10DLC SMS/MMS for detailed multimedia messages, the utility was able to keep customers informed and safe while also coordinating with emergency services and reducing the overall impact of the event.

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