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Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

CCaaS
3CX
Flow Builder
Transforming Contact Centers with 3CX as a CCaaS and VoxtelesysThe modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions. Learn More
3CX License Management in the Voxtelesys Portal for Agents

3CX License Management in the Voxtelesys Portal for Agents

Portal
3CX
Calling
3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before! Learn More
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

10DLC
TCR
SMS
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging FasterIf you’ve recently tried registering for 10DLC messaging, you’re likely familiar with the challenges: Long approval times, Unanswered support requests, Weeks of delays with no ability to send outbound SMS or MMS. You’re not alone. Many businesses come to Voxtelesys after facing roadblocks with other providers. Learn More

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / Working Parent: Covid-19 EraFAQs
Working Parent: Covid-19 Era
SMB
3CX
Remote Work

Shortly after this school year began, I received some troubling news. With a day’s notice, the school announced it would be switching from all in-person to a hybrid model. For working parents, this would require a great deal of flexibility. Fortunately, my employer was already set up for remote work with the Voxtelesys supported 3CX phone and communication system.

While I got busy helping my daughter transition, it dawned on me how lucky I was. Covid-19 has been devastating. Unemployment numbers skyrocketed overnight as businesses were forced to close. For working parents who remained employed, many scrambled to find childcare. What’s worse, this era was deemed the “new normal.”

Businesses that transitioned to remote work had substantial communication challenges. Playing phone tag and confusing video applications left customers, clients, and employees frustrated and less productive.



Solution: Voxtelesys Supported 3CX Communications


On-the-go office phone

With a simple 3CX app downloaded, my smartphone became my mobile desk-phone. My cell phone works like I am at the office, answering calls, transferring to colleagues, conferencing, checking voicemail, and SMS texting. There is no need to give out my cell number. Our business number is displayed on caller ID on outgoing calls, making callbacks easy (keeping my cell number private). I can see when a colleague is on the phone, available, or other (custom set) status. Voxtelesys’ support team is there to help when I have questions.


Computer screen-share

One of my favorite 3CX features is computer screen-share, which can be used in conjunction with audio and video. Screen-share is perfect for training or sharing when it is not possible to meet in person. Sessions can be recorded and played back later to review important details. I love the simplicity of using one application for phone calls, SMS texting, and screen-share. For those who use Teams, Voxtelesys integrates Microsoft Teams with 3CX.

For me, this setup is a lifesaver. I count myself fortunate working from home, with easy to use, reliable communications in place. Because of the 3CX system, I can support my daughter with distance learning and stay productive with work.

To learn more about Voxtelesys supported 3CX, Contact us today!


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