Teams | Add Resource Group

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In Microsoft Teams, it is required to create a resource account for auto-attendants and call queues to be able to route phone numbers or auto attendants to them. In the PBX world this would be considered an inbound rule/route.

1. Log in to Teams Admin Center

Side Panel > Org-wide settings > Resource accounts

2. Add a Resource Account

3. Fill in Resource account information

Display Name: name of queue or auto attendant

Username: we use the same as Displayname @ your domain

Resource account type: Auto Attendant or Call queue

4. Save

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Resource Group: Assign Phone number

Now that you have created your resource group, you need to assign a phone number. For direct routing, we will assign a phone number via PowerShell.

1. Log in to PowerShell

Follow this guide if you are unfamiliar with accessing PowerShell.

2. Command to Assign Phone Number

Set-CsOnlineApplicationInstance -Identity "user@example.com" -OnpremPhoneNumber "1NPANXXYYYY"

• Change user@example.com to the resource account user.

• Change 1NPANXXYYYY to the phone number you want assigned to your phone number.

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