Teams: Add Resource Group

Tutorials/MSTeams/
  • Teams: Add Resource Group
  • Teams: Add Resource Group


    In Microsoft Teams, it is required to create a resource account for auto-attendants and call queues to be able to route phone numbers or auto attendants to them. In the PBX world this would be considered an inbound rule/route.

    1. Log in to Teams Admin Center

    Side Panel > Org-wide settings > Resource accounts

    2. Add a Resource Account

    3. Fill in Resource account information

    Display Name: name of queue or auto attendant

    Username: we use the same as Displayname @ your domain

    Resource account type: Auto Attendant or Call queue

    4. Save


    Resource Group: Assign Phone number

    Now that you have created your resource group, you need to assign a phone number. For direct routing, we will assign a phone number via PowerShell.

    1. Log in to PowerShell

    Follow this guide if you are unfamiliar with accessing PowerShell.

    2. Command to Assign Phone Number

    Set-CsOnlineApplicationInstance -Identity "user@example.com" -OnpremPhoneNumber "1NPANXXYYYY"

    • Change user@example.com to the resource account user.

    • Change 1NPANXXYYYY to the phone number you want assigned to your phone number.


    For more Microsoft Teams Guides, click here!

    Voxtelesys Portal Guides here!