Learning Hub / Tutorials / 3CX / Add Digital Receptionist FAQs

Tutorials: Add Digital Receptionist

Add Digital Receptionist

This guide is for setting up 3CX Version 18, for Version 20 click here!

Enter your credentials.

Select the "Digital Receptionists" tab.

Click on the "+ Add" button to create a Digital Receptionist.

Enter General information:

  • Enter a name: Enter a name of your choice here.
  • Extension: The extension number is filled in by default, but you can change it if you would like.
  • Type: Leave the type on Standard.
  • Prompt: Select a WAV file from the drop-down menu.
  • Digital Receptionist Language: Select a language from the drop-down menu.

Enter Menu Options:

  • Action: You can set it to connect to an extension, a ring group, a queue, to a voicemail, etc.
  • Destination: Set the Destination for your key press.

You can optionally assign a DID number or numbers to receive calls directly to this extension.

Destination for invalid or no DTMF input:

  • If no input within seconds: Set the number of seconds for it to time out and configure the destination if there is no input.
  • If input is invalid then: Configure the destination if input is invalid.

Click on "OK" when you are finished.

Learning Hub / Tutorials / 3CX / Add Digital Receptionist FAQs