Tutorials: Add Digital Receptionist

For the Version 20 guide, click here!

Enter your credentials.

Select the "Digital Receptionists" tab.

Click on the "+ Add" button to create a Digital Receptionist.

Enter General information:

• Enter a name: Enter a name of your choice here.
• Extension: The extension number is filled in by default, but you can change it if you would like.
• Type: Leave the type on Standard.
• Prompt: Select a WAV file from the drop-down menu.
• Digital Receptionist Language: Select a language from the drop-down menu.

Enter Menu Options:

• Action: You can set it to connect to an extension, a ring group, a queue, to a voicemail, etc.
• Destination: Set the Destination for your key press.

You can optionally assign a DID number or numbers to receive calls directly to this extension.

Destination for invalid or no DTMF input:

• If no input within seconds: Set the number of seconds for it to time out and configure the destination if there is no input.
• If input is invalid then: Configure the destination if input is invalid.

Click on "OK" when you are finished.