Tutorials: Add Call Queues

For the Version 20 guide, click here!

Enter your credentials.

Select "Call Queues" from the dashboard.

Click on the "+ Add" button.

• Name: Type in a name of your choice.
• Extension: The extension number is preset, but you can change it if the need arises.
• Polling Strategy: Set the polling strategy to whatever you need your call queue to do. Ring All is the most common polling strategy and is what is set in our example.
• Ring Time (Seconds): The ring time is set to 30 seconds by default, but you can change it if you would like.

• Maximum Queue Wait Time (seconds): Set the maximum queue wait time to 30 seconds.

* Music on Hold: Set Music on Hold to whichever WAV file you have saved.

• Intro Prompt File: Set the Intro Prompt to whichever WAV file you have saved.

Check the "Announce Queue position to caller" under Options.

Select the "Agents" tab and click on the "+ Add" button.

Select your queue agent(s).

Click on "OK" to create the Call Queue:

Select the "Users" tab.

Click on the "Status" button:

• Queues Status: LoggedIn