Type in a name of your choice.
The extension number is preset, but you can change it if the need arises.
Set the polling strategy to whatever you need your call queue to do. Ring All is the most common polling strategy and is what is set in our example.
The ring time is set to 30 seconds by default, but you can change it if you would like.
Set the maximum queue wait time to 30 seconds.
Set Music on Hold to whichever WAV file you have saved.
Set the Intro Prompt to whichever WAV file you have saved.
Announce Queue position to caller under Options.
Agents tab and click on the
+ Add button.
Select your queue agent(s).
OK to create the Call Queue:
Click on the