3CX | Add Call Queues

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  • 3CX | Add Call Queues
  • 3CX | Add Call Queues

    • Note: This guide is for setting up 3CX Version 18, for Version 20 click here!

    1. Log in to the 3CX Management Console

    2. Select Call Queues

    3. Select + Add

    4. Configure Call Queue settings

    • Name: Type in a name of your choice.
    • Extension: The extension number is preset, but you can change it if the need arises.
    • Polling Strategy: Set the polling strategy to whatever you need your call queue to do. Ring All is the most common polling strategy and is what is set in our example.
    • Ring Time (Seconds): The ring time is set to 30 seconds by default, but you can change it if you would like.

    • Maximum Queue Wait Time (seconds): Set the maximum queue wait time to 30 seconds.

    • Music on Hold: Set Music on Hold to whichever WAV file you have saved.

    • Intro Prompt File: Set the Intro Prompt to whichever WAV file you have saved.

    Check the Announce Queue position to caller under Options.

    Select the Agents tab and click on the + Add button.

    Select your queue agent(s).

    5. Create the Call Queue

    Click on OK to create the Call Queue:

    6. Select Users

    7. Verify the Call Queue is enabled on the User(s)

    Click on the Status button:

    • Queues Status: LoggedIn