For the Version 20 guide, click here!
Enter your credentials.
Select "Call Queues" from the dashboard.
Click on the "+ Add" button.
* Music on Hold: Set Music on Hold to whichever WAV file you have saved.
Check the "Announce Queue position to caller" under Options.
Select the "Agents" tab and click on the "+ Add" button.
Select your queue agent(s).
Click on "OK" to create the Call Queue:
Select the "Users" tab.
Click on the "Status" button: