3CX | Add Call Queues

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• Note: This guide is for setting up 3CX Version 18, for Version 20 click here!

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1. Log in to the 3CX Management Console

2. Select Call Queues

3. Select + Add

4. Configure Call Queue settings

• Name: Type in a name of your choice.
• Extension: The extension number is preset, but you can change it if the need arises.
• Polling Strategy: Set the polling strategy to whatever you need your call queue to do. Ring All is the most common polling strategy and is what is set in our example.
• Ring Time (Seconds): The ring time is set to 30 seconds by default, but you can change it if you would like.

• Maximum Queue Wait Time (seconds): Set the maximum queue wait time to 30 seconds.

• Music on Hold: Set Music on Hold to whichever WAV file you have saved.

• Intro Prompt File: Set the Intro Prompt to whichever WAV file you have saved.

Check the Announce Queue position to caller under Options.

Select the Agents tab and click on the + Add button.

Select your queue agent(s).

5. Create the Call Queue

Click on OK to create the Call Queue:

6. Select Users

7. Verify the Call Queue is enabled on the User(s)

Click on the Status button:

• Queues Status: LoggedIn

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