Tutorials: Add Call Queues

Add Call Queues

This guide is for setting up 3CX Version 18, for Version 20 click here!

Enter your credentials.

Select "Call Queues" from the dashboard.

Click on the "+ Add" button.

  • Name: Type in a name of your choice.
  • Extension: The extension number is preset, but you can change it if the need arises.
  • Polling Strategy: Set the polling strategy to whatever you need your call queue to do. Ring All is the most common polling strategy and is what is set in our example.
  • Ring Time (Seconds): The ring time is set to 30 seconds by default, but you can change it if you would like.
  • Maximum Queue Wait Time (seconds): Set the maximum queue wait time to 30 seconds.

* Music on Hold: Set Music on Hold to whichever WAV file you have saved.

  • Intro Prompt File: Set the Intro Prompt to whichever WAV file you have saved.

Check the "Announce Queue position to caller" under Options.

Select the "Agents" tab and click on the "+ Add" button.

Select your queue agent(s).

Click on "OK" to create the Call Queue:

Select the "Users" tab.

Click on the "Status" button:

  • Queues Status: LoggedIn