FAQs

A PBX (Private Branch Exchange) is a private telephone network used within a company or organization. These can be used to communicate internally or with the rest of the world with the help of further channels such as VoIP, etc.

PBX Lines/SIP Lines are interchangeable with "ports," "channels," "concurrent call paths," and "SIM calls - Simultaneous Calls."

Yes. You can port your old numbers over to us. * Start by filling out our form: [https://portal.voxtelesys.net/port](https://portal.voxtelesys.net/port)

For local numbers, it takes around 1-2 weeks depending on the responsiveness of the losing carrier (your old carrier). The porting process itself should be seamless, with little to no downtime.

Our SIP service is no contract, month-to-month. A contract may be used only under a special design or application.

E911, or Enhanced 911, ties a location to a 911 call. It is required for every PBX, so we configure it after you sign up.
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DID stands for Direct Inward Dial, which is essentially a phone number that is used over SIP/VoIP. DIDs can be dialed from anywhere just like an old POTS/landline. Your Voxtelesys DID can also be used for outbound dialing!

To get Support, please reach out via email: supp[email protected] or by phone: 701-929-9797.

A short duration (SD) call is any call that is less than 6 seconds. We allow a maximum of 15% for SD calls on our network. If you have more than 15% of calls under 6 seconds, we can get your account set up on our call center routes that allow a higher percentage of SD calls. * For more information, please contact: [[email protected]](mailto:[email protected]) or by phone: [701-929-9797](tel:701-929-9797).

A Hosted PBX is a phone system installed in a cloud environment. The benefits of having a Hosted PBX includes reducing networking gear/servers in your office and allowing remote access. It also typically allows for remote connections via soft clients, like computer/mobile apps, making remote work a reality.

Yes! Voxtelesys currently offers 3CX as a hosted PBX solution. 3CX is robust, easy to configure, secure, and much, much more.

Absolutely! Voxtelesys takes PBX hosting seriously, we make sure your PBX is on the recommended hardware and gets a static IP address. On top of that, our hosting is more than just a platform, we also handle the following: manage updates, monitor PBX health and errors, nightly PBX snapshots (backups are held for 5 days), and our data centers are on core backbone fiber routes in the U.S.

Yes, we are a Titanium partner and a preferred carrier. We currently staff multiple expert certified technicians.
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Yes, our staff of support engineers are required to build and deploy a FreePBX in training. We also have many videos and tutorials on the subject.

Yes, our staff can help with configuring a solution. We also have the following tutorial on the subject: <a href="https://voxtelesys.com/tutorials/ata-configs">https://voxtelesys.com/tutorials/ata-configs</a>

Microsoft Teams is a collaboration/communication app that allows its users to share files, host web meetings, chat, and more; all within one location. More recently, Teams has been expanding their phone system features, which is where we come in!

Teams Direct Routing is used to connect your Microsoft phone system (Teams) to the public switched telephone network (PSTN). This allows your Teams users to dial external calls and receive incoming calls with their Teams app or phones. In this scenario, Teams is your PBX.

The VoxSBC is a session border controller (SBC) that Voxtelesys developed to connect Teams to our SIP trunking! We host the SBC in our data facilities, taking the burden of hosting your own SBC.

Voxtelesys offers flexible pricing, better support, and better quality! With our service, you no longer pay per user, you can pay for what you use (Metered) or pay per simultaneous call path (Unlimited). Now there is no more paying for users who do not talk often! Voxtelesys also offers other services like fax to email, SMS/MMS (texting), and account management through our Portal.

Setting up a direct routing SBC can be quite intimidating, but Voxtelesys has made it easy. With our SBC wizard you can create your Teams Direct Routing in no time! *If you want a reference, you can see these guides and videos: <a href="https://voxtelesys.com/tutorials/ms-teams">https://voxtelesys.com/tutorials/ms-teams</a>
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