Currently looking for an intern support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.
RESPONSIBILITIES
-Perform pre-sales engineering and provisioning tasks.
-Work closely with network operations and network monitoring teams.
-Work directly with client IT teams via email and phone to troubleshoot equipment.
-Collaborate with Tier1 suppliers to open and resolve tickets and perform testing.
-Proactively suggest and implement system and process improvements.
-Assist clients with remote troubleshooting of their SIP-based PBXs’.
-Go down to any level, including front line, to troubleshoot specific VoIP issues.
-No travel. All support work by phone and email only, from the Fargo office.
-Technical writing to assist with blog posts and social media.
-Preferred to work flexible hours on occasion.
QUALIFICATIONS
-Ability to support Linux based PBXes, or desire to learn the skills on the job.
-Understanding of QoS, Linux based packet trace tools, SIP signaling debug, or a desire to learn the skill during on-the-job training.
-Firewall experience, or previous networking employment is a plus.
-Excellent written/verbal communication skills.
WHAT WE OFFER
-A paid internship.
-The potential opportunity for a full-time position at Voxtelesys.
JOB LOCATION
509 25th Ave N., Fargo, ND 58102
Our Openings
We are constantly on the lookout for exceptionally skilled and driven individuals.
Please send your resume to [email protected]. We would love to have a conversation with you!
