Support Engineer Internship

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Role Overview Application
Date Added:2024-02-02

Currently looking for an intern support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.


-Perform pre-sales engineering and provisioning tasks.

-Work closely with network operations and network monitoring teams.

-Work directly with client IT teams via email and phone to troubleshoot equipment.

-Collaborate with Tier1 suppliers to open and resolve tickets and perform testing.

-Proactively suggest and implement system and process improvements.

-Assist clients with remote troubleshooting of their SIP-based PBXs’.

-Go down to any level, including front line, to troubleshoot specific VoIP issues.

-No travel. All support work by phone and email only, from the Fargo office.

-Technical writing to assist with blog posts and social media.

-Preferred to work flexible hours on occasion.


-Ability to support Linux based PBXes, or desire to learn the skills on the job.

-Understanding of QoS, Linux based packet trace tools, SIP signaling debug, or a desire to learn the skill during on-the-job training.

-Firewall experience, or previous networking employment is a plus.

-Excellent written/verbal communication skills.


-A paid internship.

-The potential opportunity for a full-time position at Voxtelesys.


509 25th Ave N., Fargo, ND 58102

Our Openings

We are constantly on the lookout for exceptionally skilled and driven individuals.
Please send your resume to [email protected]. We would love to have a conversation with you!