PBX, then click on the
Incoming Call Tools tab. Click on
IVR from the drop down.
Type in a description of your choice.
Class of Service:
Setting controls which numbers can be dialed if "Direct Dial" is enabled. You will want to leave this on "Extensions Only" as this setting only allows dialing of internal extension numbers.
Regulates how many invalid attempts are allowed. The options range from 1 to 5 tries. You could also disable it from here.
Default setting or any message you have uploaded.
Plays after the "Welcome Message." An option if you want to separate your greeting from your instructions. Set to "None" by default.
Invalid Retry Message:
It is played back whenever an invalid option is received and will be told to try again.
Is played back when the maximum number of invalid tries is reached and will be sent to the invalid destination.
Set to go off when the caller doesn't dial or press any option.
Is the number of tries a caller can have when a call times out.
Timeout Retry Message:
Plays after a timeout, which will prompt a user to try again. This will only play if there are tries available.
This will be played back before the caller is sent to the timeout destination. This will play when all of the tries have been used.
Welcome after Timeout:
Turn on if you want the "Welcome Message" to be replayed after the "Timeout Retry Message."
Welcome after Retry:
Turn on if you want it to replay the "Welcome Message" after the "Invalid Retry Message."
Turn on if you want to enable direct calls to any number that the "Class of Service" configured on this IVR allows.
Where you will send and handle calls when the caller has entered all of the invalid tries.
Where you will send and how you will handle call timeouts.
First, click on the "Entries" tab.
Enter the digit for callers to press.
Select the module and destination to send the call.
Toggle to enable or disable.
Trash can icon:
Add new entry.
Click on the
Save button, then click on the update icon in the top right corner of the screen.