Tutorials: Add Call Queues

Add Call Queues

Enter your credentials.

Click on "PBX," then click on the "Call Center" tab.

Click on "Queues" from the drop-down menu.

Configure the General settings

  • Code: Type in a queue number.
  • Description: Type in a short description.

Configure Members, which are an essential component of a queue. They are basically Agents.

  • Extension: Select the extension you will use as the member/agent.
  • Penalty: Add a penalty to the member/agent, which will lower their preference of being called when there are callers waiting in the queue. The higher the number, the lower the priority of this member/agent will be.
  • Member Type: Set the Member/Agent to dynamic or static.
  • Member Type (Dynamic): Dynamic members/agents can log in and out of queues.
  • Member Type (Static): Static members/agents will be in the queue permanently.
  • Allow Diversions: If you turn this on, your members/agents will be able to divert their phones. For example, they could turn on call forwarding, which will forward calls to whichever destination the members/agents have on their phones.
  • Trash can icon: Delete member/agent.
  • Add: Add a new member/agent.

Configure the Final Destination:

  • Final Destination: Select where calls go when the call queue times out.

Click on the "Save" button.

Then click on the "Update" icon in the top right corner of the screen.