Learning Hub / Tutorials / Ubiquiti Unifi / Smart Attendant SetupFAQs

Tutorials: Smart Attendant Setup

Smart Attendant Setup
Set up your Unifi Smart Attendant with this easy to use guide!

Required Access: Unifi Talk


Last Updated: 7/17/2025

Navigate to Unifi Talk

unifi talk interface

From the Unifi Talk Menu, select the "Engagement" tab.

engagement icon in unifi talk sidebar

Click on the "Add Smart Attendant" button.

add smart attendant button

Name the Smart Attendant

meet your smart attendant page with name field at the bottom

Enter the following:

  • Numbers: Type a number using the E164 format.
field to enter numbers for your smart attendant to answer
  • Extension (optional): Set the extension number you want to assign to this Smart Attendant (optional).
  • Ringback: Configure the audio that callers hear when dialing a Talk user or group. The default setting is Global.
  • Hold Music: Configure the audio that callers hear when placed on hold. The default setting is Global.
additonal number settings including extensions, ringback, and hold music

Turn on this setting if you would like the smart attendant to work differently based on business hours.

business hours options for setting up your smart attendant

Turn on extension dialing if you want callers to be able to connect with a user or group without going through the Smart Attendant menus.

extension dialing settings
  • Generate: Generate a Text to Speech greeting.
  • Record: Record the greeting on the phone system.
  • Upload: Upload a prerecorded greeting.
Option to generate, record, and upload greeting for your Smart attendant

You can add more keypress options after this step:

Intitial keypress options

Add more keypress options by selecting the plus sign (+) to the right of the first box (optional).

dark blue plus sign to add more keypress options
Learning Hub / Tutorials / Ubiquiti Unifi / Smart Attendant SetupFAQs