Unifi Talk | Smart Attendant Setup

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1. Navigate to Unifi Talk

2. From the Unifi Talk Menu, select Engagement

3. Click on the Add Smart Attendant button

4. Name the Smart Attendant

5. Select the number that will be assigned to the Smart Attendant

• Numbers: Type a number using the E164 format.

• Extension (optional): Set the extension number you want to assign to this Smart Attendant (optional).
• Ringback: Configure the audio that callers hear when dialing a Talk user or group. The default setting is Global.
• Hold Music: Configure the audio that callers hear when placed on hold. The default setting is Global.

6. Setting Business Hours (optional)

Turn on this setting if you would like the smart attendant to work differently based on business hours.

7. Enable Extension Dialing (optional)

Turn on extension dialing if you want callers to be able to connect with a user or group without going through the Smart Attendant menus.

8. Select the type of greeting for your Smart Attendant

• Generate: Generate a Text to Speech greeting
• Record: Record the greeting on the phone system
• Upload: Upload a prerecorded greeting

9. Select how you would like calls routed for your specific needs

You can add more keypress options after this step:

10. Add more keypress options by selecting the plus sign (+) to the right of the first box (optional)

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