Learning Hub / Tutorials / Ubiquiti Unifi / SIP Trunk TroubleshootingFAQs

Tutorials: SIP Trunk Troubleshooting

SIP Trunk Troubleshooting
This tutorial shows you how to troubleshoot your Voxtelesys SIP Trunk in the Unifi Dream Machine Pro and the Terminal CLI.

This tutorial shows you how to troubleshoot your Voxtelesys SIP Trunk in the Unifi Dream Machine Pro and the Terminal CLI.


Last Updated: 6/26/2025

image of fream machine pro inder unifi OS



Click on this icon to navigate to the Unifi OS.

about this console tab from the Unifi OS

From the Unifi OS, click on the "About this Console" tab.

about this console page



The Gateway IP will be the IP address you will use in the Terminal CLI.

console settings tab

Click on the "Console Settings" tab to get to the SSH settings.

information icon
Important Note:
Once you complete Step 4, you can modify the SSH password by clicking on the "Change Password" button next the SSH setting.

box around SSH checkbox under advanced settings



Turn on SSH from here:

enable SSH message

Agree to enable SSH.

SSH password fields



Type in the SSH Password you will use in the Terminal CLI.

Click on "Enable" when you are finished.

Navigate to the Terminal CLI

Enter:

ssh root@UDM-IP

Substitute "UDM-IP" with the Gateway IP of the Dream Machine Pro.

ssh login

Enter the SSH Password in the Terminal CLI.

SSH password entered in the terminal CLI

To run the FreeSWITCH CLI, enter:

fs_cli
ss_cli entered

Enter the following to verify your SIP Trunk is registered:

sofia status profile
sofia status profile
Learning Hub / Tutorials / Ubiquiti Unifi / SIP Trunk TroubleshootingFAQs