Learning Hub / Tutorials / MSTeams / Add Call Queue FAQs
Tutorials: Add Call Queue
Add Call Queue
Click on "Voice" on the Side Panel.
Under the "Voice" option, click on "Call queues" from the drop-down menu.
Click on "+ Add" to begin your Call Queue configuration.
Enter the following information:
- Queue Name: Enter the name of the queue.
- Add Resource Account: Resource account you want to associate with this queue. If there is none, create a new one.
- Users: Add users or user groups to be assigned to the queue.
After you fill in call queue information and adjust other settings, make sure you click on the "Save" button.
Learning Hub / Tutorials / MSTeams / Add Call Queue FAQs
