Teams | Add Call Queue

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1. Log in to the Teams Admin Center

Side Panel > Voice > Call queues

2. Add a Call Queue

3. Fill in Call Queue information

1. Queue Name: name of queue

2. Add Resource Account: Resource account you want to associate with this queue, if none create a new one.

• Add your Call Queue Resource account, if you haven't created a resource account you can follow these instructions.

3. Adding users or user groups to be assigned to the queue.

4. Adjust any other settings for your queue to meet your needs and Save

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