Teams | Add Call Queue

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  • Teams | Add Call Queue
  • Teams | Add Call Queue

    1. Log in to the Teams Admin Center

    Side Panel > Voice > Call queues

    2. Add a Call Queue

    3. Fill in Call Queue information

    1. Queue Name: name of queue

    1. Add Resource Account: Resource account you want to associate with this queue, if none create a new one.

    1. Adding users or user groups to be assigned to the queue.

    4. Adjust any other settings for your queue to meet your needs and Save

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