Teams: Add Auto Attendant

  • Teams: Add Auto Attendant
  • Teams: Add Auto Attendant

    1. Login to Teams Admin Center

    Side Panel > Voice > Auto Attendants

    2. Add an Auto Attendant

    3. Fill in Call Queue information

    Name Auto Attendant: Name of IVR

    Operator: optional

    Time Zone: Time zone for IVR

    Language: Language for IVR

    Enable voice inputs: Allow/disallow voice commands in ivr

    4. Call Flow

    1. Select setting for "First play a greeting message"
    • If you are playing a message for press 1, 2, etc then set as no greeting

    1. After first greeting configure "Then route the call"

    • This is where you can upload your press 1, 2, etc file and setup, example below:

    5. Set Auto Attendant Hours

    1. Setup your business hours for this IVR

    1. Setup after hours routing

    After "first play a greeting message" select how to route the call

    6. Setup Holidays

    Setup known holidays or holidays for the year

    7. Add Resource Account

    Add your IVR/Auto Attendant Resource account, if you haven't created a resource account you can follow these instructions

    8. Save

    More How to guides here