Teams | Add Auto Attendant

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1. Log in to Teams Admin Center

Side Panel > Voice > Auto Attendants

2. Add an Auto Attendant

3. Fill in Call Queue information

Name Auto Attendant: Name of IVR

Operator: optional

Time Zone: Time zone for IVR

Language: Language for IVR

Enable voice inputs: Allow/disallow voice commands in IVR

4. Call Flow

1. Select setting for "First play a greeting message"

• If you are playing a message for press 1, 2, etc., then set as no greeting.

2. After first greeting configure "Then route the call"

• This is where you can upload your press 1, 2, etc. file and setup example below:

5. Set Auto Attendant Hours

1. Set up your business hours for this IVR.

2. Set up after hours routing.

After configuring the "First play a greeting message" setting, select how to route the call.

6. Holidays Setup

Set up known holidays or holidays for the year.

7. Add Resource Account

Add your IVR/Auto Attendant Resource account.

• If you haven't created a resource account you can follow these instructions

8. Save

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