Teams | Add Auto Attendant
1. Log in to Teams Admin Center
Side Panel > Voice > Auto Attendants

2. Add an Auto Attendant

3. Fill in Call Queue information
Name Auto Attendant: Name of IVR
Operator: optional
Time Zone: Time zone for IVR
Language: Language for IVR
Enable voice inputs: Allow/disallow voice commands in IVR

4. Call Flow
- Select setting for "First play a greeting message"
- If you are playing a message for press 1, 2, etc., then set as no greeting.

2. After first greeting configure "Then route the call"

- This is where you can upload your press 1, 2, etc. file and setup example below:

5. Set Auto Attendant Hours
- Set up your business hours for this IVR.

2. Set up after hours routing.

After configuring the "First play a greeting message" setting, select how to route the call.

6. Holidays Setup
Set up known holidays or holidays for the year.

7. Add Resource Account
Add your IVR/Auto Attendant Resource account.

8. Save
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