Grandstream: Create Call Queue

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  • Grandstream: Create Call Queue
  • Grandstream: Create Call Queue

    1. Call Features > Call Queue

    2. Select + Add

    3. Basic Queue Settings

    Extension: Queue number

    Name: Queue name

    Strategy: Ring All, Linear, Least Recent, Fewest Calls, Random, or Round Robin

    Max Wait Time: Maximum time the caller can be in the queue waiting

    Destination: After the Queue times out select how the call will route

    4. Advanced Queue Settings

    6. Agents

    Add Agents to this queue:

    7. Save and apply config

    6. Verify Created Queue

    5. View Queue Switchboard

    From the Queue Dashboard, select Switchboard. This will show your call queue statistics.

    If you need help configuring your trunk or inbound numbers check out the guides below! More Voxtelesys Portal Guides here!

    For more Grandstream Guides, click here!