Learning Hub / Tutorials / Grandstream / Create Call QueueFAQs
Tutorials: Create Call Queue
Create Call Queue
Learn how to add/create a call queue in the Grandstream PBX!
Required Access: Grandstream
Last Updated: 7/30/2025
Under the "Call Features" tab, click on "Call Queue" from the drop down.
Click on the "+ Add" button.
Configure the Following:
- Extension: Queue number
- Name: Queue name
- Strategy: Ring All, Linear, Least Recent, Fewest Calls, Random, or Round Robin
- Max Wait Time: Maximum time the caller can be in the queue waiting
- Destination: After the Queue times out select how the call will route.
You can also modify the advanced queue settings.
Add Agents to this queue:
Save and apply your configuration.
Verify the created call queue.
From the Queue Dashboard select the "Switchboard" button.
This will show your call queue statistics.
Learning Hub / Tutorials / Grandstream / Create Call QueueFAQs
