Tutorials: Create Call Queue

Create Call Queue

Under the "Call Features" tab, click on "Call Queue" from the drop down.

Click on the "+ Add" button.

  • Extension: Queue number
  • Name: Queue name
  • Strategy: Ring All, Linear, Least Recent, Fewest Calls, Random, or Round Robin
  • Max Wait Time: Maximum time the caller can be in the queue waiting
  • Destination: After the Queue times out select how the call will route.

You can also modify the advanced queue settings.

Add Agents to this queue:

Save and apply your configuration.

Verify the created call queue.

From the Queue Dashboard select the "Switchboard" button. This will show your call queue statistics.