Grandstream: Create Call Queue
Grandstream: Create Call Queue
1. Call Features > Call Queue
2. Select + Add
3. Basic Queue Settings
Extension: Queue number
Name: Queue name
Strategy: Ring All, Linear, Least Recent, Fewest Calls, Random, or Round Robin
Max Wait Time: Maximum time the caller can be in the queue waiting
Destination: After the Queue times out select how the call will route
4. Advanced Queue Settings
6. Agents
Add Agents to this queue:
7. Save and apply config
6. Verify Created Queue
5. View Queue Switchboard
From the Queue Dashboard, select Switchboard. This will show your call queue statistics.
