Tutorials: Add IVR (V16)

Required Access: FreePBX

Last Updated: 5/30/2025

Navigate to FreePBX and enter your credentials.

Select the "Applications" tab, then click on "IVR" from the drop-down menu.

Press the "+ Add IVR" button to begin the configuration.

Enter IVR General Options:

• IVR Name: Enter a name for your IVR.
• IVR Description: Enter a description of your IVR.

Enter IVR DTMF Options:

• Announcement: Select the message you want the IVR to play when it is dialed.

Enter IVR Entries:

• Digits: Enter the number for callers to press.
• Destination: Select the destination to send the call. Set it to route to a ring group, a call queue, an IVR, etc.

Click on "Submit" when you are finished adding an IVR.

After that, select "Apply Config" to reload FreePBX and finalize your changes.