Tutorials: Add IVR

Add IVRMay 10, 2023
Learn how to add an IVR in FreePBX!

Required Access: FreePBX


Last Updated: 6/18/2025

IVR under the applications tab drop-down menu



From the "Applications" tab, click on "IVR" from the drop-down menu.

add IVR button

Click on "+ Add IVR" to begin your configuration.

IVR general options and IVR DMTF options

IVR General Options:

  • IVR Name: Name of IVR
  • IVR Description: Description of IVR

IVR DTMF Options:

  • Announcement: Message you want to play when the IVR is dialed

To add an announcement go to Admin > System Recordings

IVR entries fields



Here you can set up your key presses: 1, 2, 3, etc. to route to ring groups, call queues, IVRs, and other destinations.

Submit and apply the configuration when you are finished setting up your IVR.