Learning Hub / Tutorials / Voxtelesys / Enable Two-Factor Authentication FAQs

Tutorials: Enable Two-Factor Authentication

Enable Two-Factor Authentication

Log in to the Voxtelesys Portal

Select your profile in the top right corner of the Portal.

Then press "Edit Profile"

Toggle on "Use Two-Factor Authentication"

Using a TOTP supported authenticator app and scan the QR code.

Note: Some supported apps include Microsoft Authenticator, Google Authenticator, and Duo Mobile.

Enter the code from your Authenticator app.

You will receive a success message when Two-Factor Authentication has been added to your account:

Press "Save Changes" to complete your configuration.

Next time you log in you will need to:

Toggle on Two-Factor.

Open your Authenticator app and enter the code.

You will get an error logging in with the following scenarios:

Two-Factor Authentication is enabled on the account and the user does not use a code.

Two-Factor Authentication is enabled on the account and the user enters the wrong or expired code.

Two-Factor Authentication is not enabled on the account and the user tries to use a random code.

Learning Hub / Tutorials / Voxtelesys / Enable Two-Factor Authentication FAQs