Tutorials: Create Inbound Routes

Inbound Routes instruct your PBX on handling incoming calls from the public phone system.

The most common inbound route is sending an outside call to an extension.

What you need for this tutorial:

• An Extension
• A Voxtelesys Trunk

If you don’t have these, contact Voxtelesys.

Go to Settings > Call Controls > Inbound Routes

Click on the "Add" button, then enter the name of your choice for your inbound route.

Enter the ten-digit number provided by Voxtelesys into the DID Pattern Field.

Make sure Voxtelesys is in the selected member trunk.

You can send a call to various destinations. In this example, we will choose “Extension” from the drop-down menu.

Choose the extension where you wish to have the calls routed.

Click on the “Save” button when you are finished.

If a customer dials a number that isn’t covered by our inbound routes, they should be routed to the proper destination. To check this, select the “Edit” icon next to the routin inbound route.

Change the name to “fail-over”

Leave the DID and Caller ID Patterns blank. This will ensure any calls made will apply to this route.

Make sure Voxtelesys is in the selected member trunk.

Set the destination to “Ring Group”

Select “Save” when you are finished.

Inbound Routes are read from top-to-bottom. Move fail-over to the bottom so the other inbound routes will be applied first.

Select “Apply” to save changes.