Yeastar | Create Inbound Routes

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  • Yeastar | Create Inbound Routes

    • Yeastar | Create Inbound Routes

    Inbound Routes instruct your PBX on handling incoming calls from the public phone system.

    The most common inbound route is sending an outside call to an extension.

    What you need for this tutorial:

    • An Extension
    • A Voxtelesys Trunk

    If you don’t have these, contact [https://voxtelesys.com/support](Voxtelesys Support).

    1. Go to Settings > Call Controls > Inbound Routes

    callcontrols1.png

    2. Select Add

    Enter the name of your choice for your inbound route.

    add2.png

    name3.png

    3. Enter the ten-digit number provided by Voxtelesys in the DID Pattern Field

    DIDname4.png

    4. Make sure Voxtelesys is in the selected member trunk

    selectedmembertrunk5.png

    5. You can send a call to various destinations. In this example, we will choose Extension from the drop-down menu.

    extensiondropdown6.png

    6. Choose the extension where you wish to have the calls routed

    namedropdown7.png

    7. Select Save when finished

    8. If a customer dials a number that isn’t covered by our inbound routes, they should be routed to the proper destination. To check this, select the Edit icon next to the Routin inbound route.

    Edit8.png

    9. Change the name to fail-over

    failovername9.png

    10. Leave the DID and Caller ID Patterns blank. This will ensure any calls made will apply to this route.

    11. Make sure Voxtelesys is in the selected member trunk.

    selectedmembertrunk10.png\

    12. Set the destination to Ring Group

    Ringgroup11.png

    13. Select Save

    save12.png

    14. Inbound Routes are read from top-to-bottom. Move fail-over to the bottom so the other inbound routes will be applied first.

    failoverbottom13.png

    failoverbottom14.png

    15. Select Apply to save changes

    apply15.png

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