Creating Inbound Routes: Yeastar
Creating Inbound Routes: Yeastar
Inbound Routes instruct your PBX on handling incoming calls from the public phone system. The most common inbound route is sending an outside call to an extension.
What you need for this tutorial:
- An extension
- A Voxtelesys trunk.
If you don’t have these, contact Voxtelesys Support.
1. Go to Settings > Call Controls > Inbound Routes.
2. Select Add. Enter the name of your choice for your inbound route.
3. Enter the ten-digit number provided by Voxtelesys into the DID Pattern Field.
4. Make sure Voxtelesys is in the selected member trunk.
5. You can send a call to various destinations. In this example, we will choose Extension from the drop-down menu.
6. Choose the extension where you wish to have the calls routed.
7. Select Save when finished.
8. If a customer dials a number that isn’t covered by our inbound routes, they should be routed to the proper destination. To check this, select the Edit icon next to the Routin inbound route.
9. Change the name to fail-over.
10. Leave the DID and Caller ID Patterns blank. This will ensure any calls made will apply to this route.
11. Make sure Voxtelesys is in the selected member trunk.
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12. Set the destination to Ring Group.
13. Select Save.
14. Inbound Routes are read from top-to-bottom. Move fail-over to the bottom so the other inbound routes will be applied first.
15. Select Apply to save changes.
- If you have any questions, contact Voxtelesys Support.