Tutorials: Configure E911 Geolocation in 3CX

Required access: Voxtelesys Portal, 3CX Admin Access

Requirements: Dynamic E911 allowed and set up with Voxtelesys, 3CX is on Versions 20 Update 3

Estimated time to complete tutorial: 5-10 minutes, the time is dependent on how many addresses you need to add and users to assign them too.

Before you can add Geo911 to your 3CX you will need to have Dynamic E911 enabled on your voxtelesys account and the addresses added in the Voxtelesys portal.

*Disclaimer: Having Dynamic e911 on your account can result in rouge 911 calls which will cost you $125 per call.

Last Updated: August 29th 2024

• Navigate to your 3CX system

• Click "Voice & Chat"

• Click "Voxtelesys Trunk"

• Click "Options"

• Click "E911 Geolocation"

• Click "Add"

• Create new location or select one from the dropdown.

• We will show a new location

• Click "Add new location"

• Click the "e.g Headquarters Offices" field. and Enter your location Name

• Click the "Geolocation URI / ID" field.

• Enter https://emergency.voxtelesys.com/locations/ [URI from Voxtelesys Portal]

• Get your URI from the Voxtelesys portal.

• Navigate to https://portal.voxtelesys.net/dashboard

• Click on Emergency Services.

• Click "Emergency Geolocations"

• Click the copy button for the URI you need

• Move back to your 3CX

• Click the "Geolocation URI / ID" field.

• Paste the copied URI at the end of the URL

• Click "OK"

• Click "Add" for each location and repeat steps 2-4

• Click "Save" when you have added all your locations

• Click "Users"

• Open the user you want to add a location to

• Click "Options"

• Scroll to the bottom of the page. Click the location drop down.

• Select your location

• Add Additional Information (Optional)

• Example

• Click "Save"