Tutorials: Add IVR

Click on "PBX," then click on the "Incoming Calls" tab. Click on "IVR" from the drop-down menu.

General section:

• Description: Type in a description of your choice.
• Class of Service: Controls which numbers can be dialed if "Direct Dial" is enabled. The "Extensions Only" setting only allows you to be able to dial internal extension numbers.
• Invalid Tries: Regulates how many invalid attempts are allowed. The options range from 1 to 5 tries. You can also disable it from here.
• Welcome Message: This is an option if you want to use the default setting or choose any message you have uploaded from the drop down.
• Instructions Message: This message plays after the "Welcome Message." This is an option if you want to separate your greeting from your instructions. It is set to "None" by default.
• Invalid Retry Message: The message to be played back whenever an invalid option is received and will be told to try again.
• Invalid Message: This option is played back whenever an invalid option is received and will be told to try again.

• Response Timeout: This setting is configured to go off when the caller doesn't dial or press any option. In this case, it is set to 10 seconds.
• Digit Timeout: This is configured to go off when the caller does not enter additional digits. It is set to 2 seconds by default.
• Timeout Tries: This is the number of tries a caller can have when a call times out.
• Timeout Retry Message: You can set this message to play after a timeout, which will prompt the user to try again. This will only play if there are tries available.
• Timeout Message: This message will be played back before the caller is sent to to the timeout destination. This message will play when all of the tries have been used.
• Welcome after Timeout: This option can be set to "On" if you want the "Welcome Message" to be replayed after the "Timeout Retry Message."
• Welcome after Retry: If this option is turned on, it will replay the "Welcome Message" after the "Invalid Retry Message."
• Direct Dial: If you turn this on, it will enable direct calls to any number that the "Class of Service" configured on this IVR allows.

• Invalid Destination: This is where you will send and how you will handle calls when the caller has entered all of the invalid tries.
• Timeout Destination: This is where you will send and how you will handle call timeouts.

Click on the "Entries" tab.

• Entries: Enter the digit for callers to press, then select the module/destination to send the call.

• Enabled: Turn on

Click on the "Add" button for each additional key press option.

Click on the "Save" button when you're finished.

Then click on the reload icon on the top right corner of the screen.

Click on the menu label in the upper right corner of the IVR General Settings.

Click on the IVR you just created.

Click on the "Relations" tab.

You can see if there are any sources or destinations for your IVR, if any exist.