Tutorials: Add Call Queue

Select the tenant you want to add to the call queue.

In the Bicom Dashboard, select the "Queues" tab, then click on "Queues" from the drop-down menu.

Click on the "+ Add Queue" button.

  • Queue Name: Name of Queue.
  • Queue Number: Number of Queue.
  • Max Waiting Callers: Number of callers the queue can handle.
  • Rings to Answer: Number of rings before queue answers.

You must save the queue before you can add members.

Add custom settings to the queue by selecting the "Show Advanced Options" button.

Click on the "Members and agents" button.

Search for extensions and add them.

Now you can go to "DIDs" and assign a DID number to route to your call queue, or assign from an IVR.