Learning Hub / Tutorials / 3CX / Switch Extension's StatusFAQs

Tutorials: Switch Extension's Status

Switch Extension's Status
The tutorial assists with changing your extension's status using BLF keys, the 3CX Web Client, the 3CX Mobile App, or the 3CX Management Console.

Required Access: 3CX


You can change your extension’s status from your deskphone with BLF keys, the 3CX Web Client, the 3CX Mobile App, or even the 3CX Management Console.


Table of Contents:


Last Updated: 6/9/2025

settings in 3CX

Click on the "Settings" tab.

BLF tab under setting

Click on the "BLF" tab.

BLF dropdown

Click on the drop-down menu next to the BLF key and select "Change Status"

BLF second drop down menu



From the second drop-down menu, you can change your status to the following:

  • Available
  • Away
  • Do not disturb
  • Out of office
  • Business Trip

Log in to the 3CX Web Client

person icon in the upper left corner of the web client

Click on the person icon in the upper left corner of the web client.


From the 3CX Web Client, you can change your status to the following:

  • Available
  • Away
  • Do not disturb
  • Out of office
  • Business Trip

You could also click on "Set Status Temporarily" from here.

Click on the three dot icon from the dashboard and click on "Settings"

call forwarding tab in 3CX



Click on the "Call Forwarding" tab, then click on "Switch Status"

From here, you could check the option to "Automatically switch status to available during office hours"

optional specific office hours

You could optionally change your extension to use specific office hours.

switch status checkbox

You can disable outbound calls outside office hours.

3cx moblie app ios downlod location

Download and open the 3CX Mobile App, then click on the green icon in the top right corner to change the status.

green icon in corner of the 3CX mobile app

Then click on the green icon in the top right corner to change the status.

status in 3CX mobile app

You could choose the status from the list below or set a temporary status.

away status in 3CX

For example, you could switch it to "Away" here:

temporary status

If you choose to set a temporary status, you will configure the following:

  • Change status to: Choose from the available statuses.
  • For: Set the length of time.
  • Set Status Message: Type a custom message.

3CX management console sidebar



From the 3CX Management Console, click on the "Users" tab.

button next to extension

Click on the box next to the extension you wish to modify.

status button

Click on the "Status" button.

user status settings

Change the user's current status to one of the options from the drop-down menu.

management console current status option in dropdown

In the Management Console, you can change the user's status to the following:

  • Available
  • Away
  • Do Not Disturb (DND)
  • Lunch
  • Business Trip

User's queue status dropdown



You could also change the queue's status to either logged in or logged out.

Learning Hub / Tutorials / 3CX / Switch Extension's StatusFAQs