Ensure your 3CX is updated to Version 18 Update 5 (220.127.116.115) or higher before proceeding with this guide.
Please note that Voxtelesys can only support numbers registered with the TCR, this can be done on our Portal. At this time numbers can still be SMS enabled without the TCR but they are subject to SMS Surcharges passed from the wireless carriers.
Navigate to SIP Trunks > Edit your Voxtelesys SIP Trunk
SMS > Enable
Keep this page open while we create the Messaging Application on the Voxtelesys Portal.
Log into the Voxtelesys Portal and navigate to the Messaging Applications
APIs > Messaging Applications > Click on
Fill in the information for your new Messaging Application
Select your service trunk
Inbound Messages (MOs)
Paste in the copied webhook from the 3CX SIP Trunk
APIs > Keys > Create Key
Select your service trunk, same as the application trunk
Copy the new Key
Navigate back to your 3CX and paste in the API key under the SIP trunk SMS settings and click on "OK"
On the Voxtelesys Portal you will need to SMS enable your numbers and apply the messaging application.
Navigate to Phone Numbers > Numbers > Search for the number you are SMS enabling
Edit the number
Enabled SMS, add the application, and assign your SMS Campaign.
You are all done! Please note that your messages will follow your incoming rules on 3CX, if you have your number pointed to a call queue it will message the available agents, if to a direct user it will message them directly.