Tutorials: Outbound Rules

Outbound Rules

For the 3CX Version 20 guide click here.

Log in to the 3CX Management Console

From the 3CX Dashboard, select the "Outbound Rules" tab.

Click on the "+ Add" button.

Voxtelesys support National, E164 No Plus, and E164 calling formats for 3CX dialing, these can be adjusted in the Voxtelesys Portal if you want to change your calling format. In the examples below we are going to show E164 as that is standard for 3CX.

National: 5558675309

E164 No Plus: 15558675309

E164: +15558675309

  • E164 is required for SMS on 3CX

Route: Voxtelesys Trunk

Prepend: +

11 Digit Rule (E164)

Rule Name: Outbound 11 Digit

Call to Numbers with a length of: 11

10 Digit Rule (E164)

Rule Name: Outbound 10 Digit

Call to Numbers with a length of: 10

Route: Voxtelesys Trunk

Prepend: +1

Standard International (E164)

Rule Name: International +

Route: Voxtelesys Trunk

Prepend: +

011 International (E164)

Rule Name: International 011

Calls to numbers starting with prefix: 011

Route: Voxtelesys Trunk

Strip Digits: 3

Prepend: +

Rule Name: Emergency

Calls to numbers starting with prefix: 911,922,988

Call to Numbers with a length of: 3

  • Dialing 922 will test your 911 address without disrupting 911 service centers.

  • Dialing 988 is the national Suicide and Crisis Lifeline, Voxtelesys supports calling 988 from your PBX system. You can also dial 800-273-TALK (8255) directly.

Route calls to the Voxtelesys Trunk.

Rule Name: Pick a name!

Call to Numbers with a length of: 7

Route: Voxtelesys Trunk

Prepend: Add "+1" and area code you want to 7 digit dial Example: +1214

Rule Name: Pick a name!

Calls to numbers starting with prefix: Pick your prefix example: 100

  • Prefix rules are recommended to be below your main rules in the rule.

Call to Numbers with a length of: "13" for 10 Digit and "14" for 11 Digit

  • Since we are adding 100 to the number we need to increase the length by 3.

Route: Voxtelesys Trunk

Strip digits: 3

  • This strips off the 100 so it does not get sent in your call to Voxtelesys.

Prepend: "+1" for 10 Digit and "+" for 11 Digit

Outbound caller ID: Caller ID you want to send with this prefix