3CX Inbound Rules
3CX Inbound Rules
Select "Inbound Rules"
Configure DID Rules
1. Select + Add DID Rule
DID rules control how your incoming calls route.
2. Configure DID rule
Name your Rule: Example: Tom Direct
Select your DID: Example: 2022171341
- The DID drop down are the DIDs that are set up in your SIP trunk, please go here to see how to add DIDs to your Voxtelesys SIP trunk in 3CX.
Select your routing for both during and out of office hours.
Specific office hours can be configured per inbound rule or if set in the PBX settings. They are global for all rules unless overridden here.
Configure CID Rules
1. Select + Add CID Rule
CID rules control how incoming caller IDs are routed.
2. Configure CID Rule: Block incoming calls
Example shows how to block a caller ID
Name your Rule: Example: Block
Enter the caller ID: Example: 2145551234
Select your Trunk: Voxtelesys
Route your calls to: End Call
In this example, all calls from 2145551234 on trunk 10000 Voxtelesys will be blocked.
3. Configure CID Rule: Specific Route
Example shows how to force all calls from 2145555000 to route to extension 3006.
Name your Rule: Example: Route to Tom
Enter the caller ID: Example: 2145555000
Select your Trunk
Route your calls to: Extension 3006
In this example, all calls from 2145555000 on trunk 10000 Voxtelesys will override any inbound rule and route to extension 3006.
