3CX Inbound Rules
3CX Inbound Rules
Select "Inbound Rules"
Configure DID Rules
1. Select + Add DID Rule
DID rules control how your incoming calls route.
2. Configure DID rule
Voxtelesys support National, E164 No Plus, and E164 calling formats for 3CX dialing, these can be adjusted in the portal if you want to change your calling format.
National: 5558675309
E164 No Plus: 15558675309
E164: +15558675309
- E164 is required for SMS on 3CX
Name your Rule: Example: Tyler Direct
Select your DID: Example: +1558675309
- The DIDs in drop down are the DIDs that are set up in your SIP trunk, please go check out the guides below on adding numbers to your SIP trunk.
Select your routing for both during and out of office hours.
Specific office hours can be configured per inbound rule or if set in the PBX settings. They are global for all rules unless overridden here.
Configure CID Rules
1. Select + Add CID Rule
CID rules control how incoming caller IDs are routed.
2. Configure CID Rule: Block incoming calls
Example shows how to block a caller ID.
Name your Rule: Example: Block
Enter the caller ID: Example: *2145551234
- The * is a wildcard on 3CX, anything matching the * will be matched to the rule.
Select your Trunk: Voxtelesys
Route your calls to: End Call
In this example, all calls from +12145555000, 12145555000, or 2145555000 on trunk 10000 Voxtelesys will be blocked.
3. Configure CID Rule: Specific Route
Example shows how to force all calls from 2145555000 to route to extension 3006.
Name your Rule: Example: Route to Tyler
Enter the caller ID: Example: *2145555000
- The * is a wildcard on 3CX anything, matching the * will be matched to the rule.
Select your Trunk
Route your calls to: Extension 3006
In this example, all calls from +12145555000, 12145555000, or 2145555000 on trunk 10000 Voxtelesys will override any inbound rule and route to extension 3006.
