Learning Hub / Tutorials / 3CX SMB / Router Phone/SBC SetupFAQs

Tutorials: Router Phone/SBC Setup

Router Phone/SBC Setup
Learn how to set up a Router Phone/SBC in 3CX FREE! Keywords: 3CX, 3CX Free, Phone, Router, SBC, Configure, Configuration, Firmware

Required Access: 3CX


Last Updated: 5/21/2025

3cx login



Enter your credentials.

admin gear in 3cx dashboard

Click on "Admin" on the dashboard.

users tab in 3cx



Click on the "Users" tab, then click on "IP Phone."

configure a phone button

From here, click on "Configure a phone."

configure your router phone page



Click on the radio button next to the "Router Phone" option.


Click on "Next"

configure your route phone page



Select the Phone Model from the drop down and type in the MAC Address. In our example we are using the Yealink T54W model.


Click on "Add phone" when you are done.

ip phone added notification



Restart your phone (unplug/plug).

The router phone should be set to the factory settings before you restart it. Once it restarts, your IP Phone will automatically provision.

image of ethernet cord plugged into internet port of an ip phone

Unplug and plug in the Ethernet cord into the Internet port.

welcome message on ip phone

You should see the following messages on your screen if your router phone setup is successful:


Welcome message

config updating mesage on ip phone



Config updating!

update finsihed message on ip phone



Update finished!

obtaining ip address message on ip phone

Obtaining IP address

green phone symbol with extension number in the top left corner of ip phone screen



In the top left corner of the screen you will see a green phone symbol along with your extension information:

There should also be a green dot next to the user’s image in the 3CX FREE admin user page:


green dot next to user image on 3CX free page

Please ensure the minimum firmware version requirements of the router phone are met prior to configuration.

3CX Firmware

More info about the SBC Router Phone

Learning Hub / Tutorials / 3CX SMB / Router Phone/SBC SetupFAQs