Advanced Services We Provide
- IVR - INTERACTIVE VOICE RESPONSE
- IVR-to-VOICEMAIL
- CALL RECORDING
- GEO-ROUTING
- CELL NUMBER BLOCKING (TCPA)
- DYNAMIC CALLER ID
- LRN - NUMBER DIP
- DNC - DO NOT CALL (TCPA)
- CELL NUMBER SCRUBBING (TCPA)
- DISASTER RECOVERY
- FRAUD PROTECTION
Custom Services
Customers are asking for special products and Voxtelesys delivers. Our in-house staff of software and hardware engineers are listening to customer needs and turning those requests into reality with a suite of custom products and services.
IVR - Interactive Voice Response
Automate inbound and outbound voice-based processes with our powerful Interactive Voice Response (IVR) service. Our platform’s range of capabilities allows you to streamline the call experience, whether you’re collecting feedback, responding to customer queries professionally, or directing callers to the right person.
Geo-Routing
Enhance Your Campaigns With Geo-Routing. Manage call flows and route calls based on geographic location. Custom call routing can be tailored to your specific needs. This powerful geo-routing solution is a must for any SIP-enabled call center serious about high performance diversity routing to multiple locations.
Call Recording
Voxtelesys provides a Cloud-Based Hosted Call Recording option that easily records all incoming and outgoing telephone calls without the need for additional hardware or software. Our system uses a fully integrated architecture providing a single point of contact for all calls regardless of the multitude of contact points. Call recording architecture is scalable to fit any size of business. Recorded calls are easily managed and retrieved to be played back for up to 60 days before deletion. Customers may also download any recorded calls and keep them locally for as long as they wish.
Businesses with multiple locations can review & retrieve recordings through one single point of access. All recorded calls are securely stored in one web location and can be accessed through the web from any location.
Playback or download recordings anytime!
| Call Recording | $100/month | $0.01/call |
| Storage | $0.01/min |
Cell Number Scrubbing (VOX-CNI)
Don’t risk the high fines or penalties in place for operating outside TCPA compliance by unknowingly calling mobile and wireless customers without the express written consent required by the FCC. VOX-CNI is a web service you can easily scrub your lists in real time, generate reports to audit, and verify you are TCPA compliant.
Don’t take unnecessary risks with your call center compliance – contact Voxtelesys today. Let us show you how VOX-CNI can keep your calls safe and your call center productive.
| VOX-CNI - Cell Number Scrubbing | $10/month | $.0005/number |
Vox Cell Number Blocking (SIP-CNI)
Don’t risk the high fines or penalties in place for operating outside TCPA compliance by unknowingly calling mobile and wireless customers without the express written consent required by the FCC. With SIP-CNI added to your SIP Trunk, Voxtelesys can block all cell numbers from being sent out while you are dialing in real time.
Don’t take unnecessary risks with your call center compliance – contact Voxtelesys today
Let us show you how VOX-CNB can keep your calls safe and your call center productive.
| VOX-CNB - Cell Number Blocking | $1.50/line | Unlimited calls |
LRN - Local Routing
LRN data is necessary to accurately route calls in today’s complex telephone networks. The evolution of modern telephony with number portability, the explosion of SIP calls, jurisdiction changes, and the endless addition of new phone numbers has made LRN routing a requirement to control costs. Voxtelesys' LRN Service simplifies your routing requirements quickly and accurately with daily updates.
Advanced Disaster Recovery
We Keep You Connected.
Voxtelesys takes every precaution to keep your business connected, even in times of network or equipment failure. We can automatically failover inbound Toll Free and local calls to a secondary IP address or to another phone number, such as a cell phone.
Advanced Fraud Protection
Don’t take the Risk!! Stay Protected with Voxtelesys.
Limit your risk from hackers taking over your phone system. Voxtelesys sets a financial daily limit for every customer and automatically disables services if the preset daily limit is reached. This protects customers that have their networks compromised from losing more than the preset daily amount.
