Category: TCPA

March 27th, 2018
Call Centers, Start Your Compliance Engine!

Since passing the Telephone Consumer Protection Act (TCPA) in 1991, the government has tried to regulate telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes...

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January 30th, 2018
Caller ID Spoofing: The Anti-Customer Experience

In the fall of 2016, as the world turned its eyes toward the American presidential election, a marketing rogue named Adrian Abramovich was running his own peculiar robocalling campaign. Over the cours...

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January 16th, 2018
How Can SMBs Meet TCPA Regulations?

No matter the size of your call center, you always have to satisfy the TCPA regulations governing who you can call, how you can call, and when can you call. As a call center-focused telecom services p...

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December 26th, 2017
Cell Phone Scrubbing for Call Centers

One of the most common and clear-cut violations of the TCPA is autodialing cell phone numbers without express prior consent. TCPA regulations prohibit this practice, and compliance requires cell phone...

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August 28th, 2017
341 Million Reasons to Take Contact Center TCPA Compliance Seriously

When it comes to contact center TCPA compliance, ignorance is costly. The phrase “turning a blind eye” dates back over 200 years and stems from an incident involving a British naval admiral named Hora...

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June 26th, 2017
Explain it! Preventing TCPA Violations

One of the greatest challenges faced by telecom companies, call centers, or anyone using an auto-dialer, is the prevention of TCPA violations. Congress sought to protect consumer privacy by limiting h...

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June 19th, 2017
TCPA Regulations: Facts Call Centers Should Know

What are TCPA regulations? Follow these tips for your contact center to avoid costly compliance violations. FCC regulations for call center compliance can be confusing, contradictory and difficult to ...

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May 15th, 2017
Stay on the Right Path to TCPA Compliance

The largest TCPA class settlement to date was $75.5 million, paid by Capital One and three credit agencies in 2015. TCPA litigation has increased by nearly 60% since 2014. In 2016 alone, 4,860 new TCP...

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May 11th, 2017
TCPA Compliance Solutions: How Not to Break the Bank

Ignoring TCPA regulations can lead to costly FCC fines and lawsuits. But without a clear understanding of the actions your business needs to take, you’re just as likely to fall short of compliance as ...

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