Category: Premium Routes

May 1st, 2018
Premium Call Routing Supports Stronger Patient Outcomes

It’s no secret that patient outcomes—changes in health that result from measures or specific healthcare investments—are an essential factor in every healthcare practice. Positive patient outcomes are ...

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October 31st, 2017
What is Inbound Call Routing? Explain It!

How much time have you spent thinking about your call center’s inbound call routing? With VoIP, SIP, and unified communications, business owners and call center operators sometimes get lulled into bel...

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October 24th, 2017
If You Can Dream It, We Can Route It

As your call center grows and matures, so does your need for custom call routing. But how do you prevent your custom call routing flow from turning into a complicated mess? And what can you do to ensu...

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July 24th, 2017
GeoTracking Your Way to Intelligent Call Routing and Analysis

The ideas that shape intelligent call routing have been in use for hundreds of years. Long before they were applied to phone calls, routing packets, or physical cargo, was done the old-fashioned way. ...

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July 17th, 2017
GeoRouting Improves Customer Experience

GeoRouting improves customer experience by ensuring that a carrier routes your business’ calls to the right location. Does your carrier offer it? Location-based routing is everywhere in our lives now....

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April 17th, 2017
The Risk of Gambling on Standard Dialer Routes

If you’re trusting your auto dialer call quality to standard dialer routes, are you aware of what you could be risking? For the 40 million tourists who visit Las Vegas each year, a stop at the casino...

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April 13th, 2017
Are You Putting Your Best Foot Forward?

Predictive dialer calls that sound like “bad connections” could mean missed connections! Predictive and auto dialers are great for call center productivity, but are they secretly hurting your conversi...

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January 16th, 2017
Fixing Dialer Call Quality: Why Premium Dialer Routes are a Must

"You never get a second chance to make a first impression." Whether you remember this quote as an advertising slogan or age-old wisdom, it’s a message that strikes a powerful chord with business lead...

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