Category: Predictive dialers

July 10th, 2017
Questions to Ask Before Investing in a Call Center Auto Dialer

Before you invest in a call center auto dialer, think about what you need. In the comedic masterpiece, This is Spinal Tap, the heavy metal band’s guitarist, Nigel Tufnel, explains the key feature behi...

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June 12th, 2017
Extend Predictive Dialing with Four SIP Integrations

You can extend your predictive dialing capabilities by adding these four key SIP integrations. Is your SIP provider up to the task? There are countless examples of people and products where individual...

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April 17th, 2017
The Risk of Gambling on Standard Dialer Routes

If you’re trusting your auto dialer call quality to standard dialer routes, are you aware of what you could be risking? For the 40 million tourists who visit Las Vegas each year, a stop at the casino...

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February 27th, 2017
Is a Predictive Dialer Right for Your Business?

Owners and managers of call center operations must take great care to prepare their agents for the pace of a Predictive Dialer. There is a famous scene from the 1950s television show I Love Lucy, whe...

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January 25th, 2017
5 Auto Dialer Campaign Ideas to Improve Customer Satisfaction

Customer experience and satisfaction are by no means new ideas, but maintaining happy customers and encouraging return business is more important than ever in today’s economy. It is typically about 6-...

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January 19th, 2017
Predictive Dialer: Explain it! How Does it Work?

“I have a pair of tickets for this weekend’s U2 concert for Caller Number 12!” During the heyday of radio in the 1980s, stations would often hold contests or giveaways where the DJ would ask listener...

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January 19th, 2017
Hosted Dialer vs. On-Premise Solutions: Key Differentiators

Auto dialers and the predictive hosted dialer have become an increasingly important part of customer outreach and engagement. With the ability to efficiently dial a sequence of numbers from your busin...

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January 17th, 2017
Predictive Dialers Can Improve Call Center KPIs

Key performance indicators, or KPIs, are a familiar measurement of workforce efficiency and effectiveness among call center staff. And, for most, time is of the essence. Agents are typically evaluated...

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January 16th, 2017
Fixing Dialer Call Quality: Why Premium Dialer Routes are a Must

"You never get a second chance to make a first impression." Whether you remember this quote as an advertising slogan or age-old wisdom, it’s a message that strikes a powerful chord with business lead...

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