Category: IVR

May 6th, 2020
Worship IVR and Voxtelesys Custom Solutions

The new product aimed at helping churches and a perfect example of custom solutions from Voxtelesys. ## Voxtelesys Commitment to Customers Voxtelesys is a VoIP service provider that offers advanced ...

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March 13th, 2018
Can Alexa Skills Extend Your IVR?

“Hey, Siri…” “Hey, Google…” “Alexa…” Each day, millions of people recite these incantations to summon the virtual assistant on their phones, smart speakers, and televisions. “Set a timer for 20 mi...

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February 20th, 2018
Do Your Customers Want to Call You? 3 Customer Experience Roadblocks

American Express recently reported that 78% of customers have bailed on a transaction or not made an intended purchase because of a poor customer experience. Because of this, it’s easy to understand t...

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February 15th, 2018
Improve Call Center Productivity with Customer Self-Service

Everyone loves the feeling of being good at what you do. Most contact center agents will tell you that “easy” questions that are frequently asked and easily resolved provide a much-needed balance to t...

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January 9th, 2018
IVR Systems – Explain It!

Interactive Voice Response System (IVR) \ ˌin-tər-ˈak-tiv ˈvȯis ri-ˈspän(t)s sis-təm\ an automated telephony system that interacts with callers, gathers information, and routes calls to the correct p...

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