Category: Explain It

May 20th, 2020
Call Fraud and How to Prevent It

Imagine one day your company phone bill is $10,000+ more than usual. That’s quite the cost to absorb when you’re not expecting it. Depending on the size of your company, a phone bill like that could c...

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July 17th, 2018
Explain It: Mobility

One of the big buzzwords in business and telecom is “mobility.” “Mobility is the future.” “Mobility will change how we work.” “Mobility is the reason the Washington Capitals won the Stanley Cup (which...

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June 19th, 2018
Explain It: Telepresence

You’ve seen it before in the movies: ghostly holographic figures of a powerful underground society circling a conference room table. Each person is wearing a pair of stylish glasses enabling them to s...

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June 5th, 2018
What to Expect for AI and The Future of VoIP

We all know that artificial intelligence (AI) is one way for machines to take over tasks that don’t require human intervention, but what about AI that is intuitive as well as analytical? It seems like...

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May 29th, 2018
Explain It: BYOD

Do you have your own mobile device? (Answer: Almost certainly.) Do you ever use it to conduct business-related tasks like check an email? (Again, probably yes.) According to TechPro Researcher in 2016...

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May 8th, 2018
Managed Unified Communications Services Make Sense

In the early days of business, a small business owner opened a single storefront to provide goods or a service to their customers. Often, the owner (and possibly their family) was the only employee, w...

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February 27th, 2018
Explain It: Number Provisioning

Number Provisioning \ 'nəmbər prəˈviZHəniNG \ to set aside available phone numbers for your communications, in order to assign them to as many employees as you need, when you need to You may know th...

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January 9th, 2018
IVR Systems – Explain It!

Interactive Voice Response System (IVR) \ ˌin-tər-ˈak-tiv ˈvȯis ri-ˈspän(t)s sis-təm\ an automated telephony system that interacts with callers, gathers information, and routes calls to the correct p...

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December 5th, 2017
Explain It! Call Center QoS and High Call Quality

In our increasingly wireless world, three letters frequently pop up when the talk turns to VoIP in a call center: QoS, or Quality of Service. When call center operators look at building, expanding, or...

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