Category: DNC

March 27th, 2018
Call Centers, Start Your Compliance Engine!

Since passing the Telephone Consumer Protection Act (TCPA) in 1991, the government has tried to regulate telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes...

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January 30th, 2018
Caller ID Spoofing: The Anti-Customer Experience

In the fall of 2016, as the world turned its eyes toward the American presidential election, a marketing rogue named Adrian Abramovich was running his own peculiar robocalling campaign. Over the cours...

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December 26th, 2017
Cell Phone Scrubbing for Call Centers

One of the most common and clear-cut violations of the TCPA is autodialing cell phone numbers without express prior consent. TCPA regulations prohibit this practice, and compliance requires cell phone...

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June 26th, 2017
Explain it! Preventing TCPA Violations

One of the greatest challenges faced by telecom companies, call centers, or anyone using an auto-dialer, is the prevention of TCPA violations. Congress sought to protect consumer privacy by limiting h...

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June 19th, 2017
TCPA Regulations: Facts Call Centers Should Know

What are TCPA regulations? Follow these tips for your contact center to avoid costly compliance violations. FCC regulations for call center compliance can be confusing, contradictory and difficult to ...

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