Category: Dialer Routes

May 22nd, 2018
Why A Call Routing Service Is So Important for Financial Services

Whether you're helping customers through their investment questions or explaining their latest insurance claims, you know that when many customers contact your team, they're already feeling frustrated...

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January 17th, 2017
Predictive Dialers Can Improve Call Center KPIs

Key performance indicators, or KPIs, are a familiar measurement of workforce efficiency and effectiveness among call center staff. And, for most, time is of the essence. Agents are typically evaluated...

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